Senior Events Manager

Event Management Position

Relocation Assistance Available

Job Category : Event Management

Location : Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States, 60616

Schedule : Full Time

Position Type : Management

Pay Range : $91,000 - $122,000 annually

Bonus Eligible : Yes

Job Summary :

Prepares all event documentation and coordinates with sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his / her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his / her experience.

Candidate Profile :

Education and Experience :

High school diploma or GED; 2 years experience in the event management or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities :

Executing Event Operations :

Solve problems and / or suggest alternatives to previous arrangements if necessary.

Leads pre-event and post-event meetings for assigned groups.

Identifies operational challenges associated with his / her group and works with the property staff and customer to solve these challenges and / or develop alternative solutions.

Manages customer budgets to maximize revenue and meet customer needs.

Oversees his / her customer experiences from file turnover through the post-event phase until turnover back to sales.

Conducts pre- and post-event meetings as required to review / communicate group needs and feedback.

Manages group room blocks and meeting space for assigned groups.

Adheres to all standards, policies, and procedures.

Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy :

Up-sells products and services throughout the event process.

Participates in customer site inspections and assists with the sales process when necessary.

Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability :

Manages revenue and profitability associated with events.

Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his / her groups.

Reviews billing and payments with clients.

Providing Exceptional Customer Service :

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Makes presence known to customer at all times during entire event process.

Follows up with customer post-event.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Strives to improve service performance.

Sets a positive example for guest relations.

Reviews comment cards and guest satisfaction results with associates.

Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position, and location. Click here to learn more.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.