Help Desk

Short Description The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician. Complete Description The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks. Key Responsibilities: Provide desktop/laptop/thin client support both desk-side and remotely. Install, patch, and troubleshoot Windows 7/10. Troubleshoot issues with Microsoft 2019 and Office 365 products. Configure and troubleshoot Windows networking (TCP/IP Escalate issues to next-level support or management as appropriate. Troubleshoot issues with Microsoft Edge and Google Chrome. Provide support using remote tools. Install and troubleshoot a variety of in-house developed and third-party software. Troubleshoot desktop and network printer issues. Support Google Workspace products. Support Apple devices (iPad, iPhone Understand and support Microsoft Active Directory (client-side Implement hard drive encryption, preferably using Bitlocker and McAfee. Modify system registry as needed. Qualifications: Required Experience: 4 years of experience in PC support (desktop/laptop/thin client 4 years of experience with Windows 7/10 installation, patching, and troubleshooting. 4 years of experience troubleshooting Microsoft 2019. 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting. 4 years of experience escalating issues to next-level support/management. 4 years of experience troubleshooting Microsoft Edge and Google Chrome. 4 years of experience providing support with remote tools. 4 years of experience installing and troubleshooting a variety of software. Experience in support of Microsoft Office 365 products. Experience in Apple device support (iPad, iPhone Thorough understanding of Microsoft Active Directory (client-side Experience with hard drive encryption, preferably Bitlocker and McAfee. Desired Experience: Ability to troubleshoot desktop and network printer issues. Experience with Google Workspace products. Ability to modify the system registry. Education: Preferred: 4-year degree or equivalent technical study. Certifications: Industry certifications (A+, Network+, MCP, etc Communication: The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.