Front Desk Agent

Overview

Welcome to Town and Country Resort, where mid-century charm meets modern luxury in the heart of San Diego's Mission Valley. With 671 guest rooms, 295,000 sq. ft. of meeting space, and a playful SoCal spirit, our resort has been an iconic destination for decades. We take pride in creating memorable experiences for every guest - and it all starts at the front desk.

As a Front Desk Agent, you are the welcoming face of Town and Country Resort. You'll play a key role in delivering an exceptional arrival and departure experience for our guests - handling check-ins, check-outs, room assignments, and inquiries with professionalism and genuine hospitality. This position requires flexibility to work varying shifts between 6:00 AM and 10:30 PM, including weekends and holidays, based on business needs.

Enjoy great team perks, including complimentary stays for you and your family, free daily lunch in our employee cafeteria, free parking, a 401(k) retirement plan, and more. For full-time team members, we also offer comprehensive Medical/Dental/Vision plans and employer-paid life insurance for added peace of mind.

Pay Rate $19.25 #TownCountrySD

Responsibilities

• Greet and assist guests with a warm, engaging, and professional demeanor.
• Perform check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, complaints, and requests promptly, following up to ensure satisfaction.
• Manage room assignments, rate verification, and billing accuracy.
• Collaborate with other departments to ensure a seamless guest experience (Housekeeping, Bell Services, Reservations, etc.).
• Process payments, post charges, and balance daily transactions using property management systems.
• Maintain a thorough knowledge of resort amenities, local attractions, and current promotions.
• Assist with special requests such as early check-ins, late check-outs, or room changes.
• Ensure compliance with all safety, security, and privacy standards.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• People Person. The best part of serving others is creating guest experiences that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.

A qualified applicant is a "people person" who is flexible with their schedule, loves to help others, and knows how to multi-task while ensuring accuracy.