Talent.com
Technology Support Technician
Technology Support TechnicianYu Ming Charter School • Oakland, California, USA
[error_messages.no_longer_accepting]
Technology Support Technician

Technology Support Technician

Yu Ming Charter School • Oakland, California, USA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Technology Support Technician

Yu Ming Charter School seeks dynamic innovative and experienced educators to join our team committed to nurturing lifelong learners who are bilingual bicultural and able to create change in their own lives and in our community. We seek teachers that are excited by the possibility of transforming the traditional model of education to be learner-centered through personalized and project based learning that cultivates both the cognitive and social emotional skills our students need to thrive in school and beyond. Yu Ming teachers are leaders that thrive on exploration collaboration and seek to continuously learn and grow as individuals and team members.

ABOUT YU MING CHARTER SCHOOL

Yu Ming Charter School is a non-profit tuition-free network of public schools located in Oakland and San Leandro and open to all residents of California. As a leader in Mandarin Immersion education our mission is to nurture our inclusive and diverse community to become empowered engaged and outstanding global citizens. We currently serve 1061 students across three campuses and continue to grow our enrollment each year. Our intentionally diverse student body comes from many racial ethnic and socio-economic backgrounds representing 70 zip codes across the Bay Area and 29 home languages. Founded in 2011 Yu Ming is the first Mandarin immersion public charter school in the state.

We believe every child regardless of their background or zip code deserves a free high-quality education that prepares them today to succeed tomorrow. Ranked the #7 Elementary School and the #2 Elementary Charter School in California by U.S. News Yu Ming is a 2019 National Blue Ribbon School of Excellence and a 2020 and 2023 California Distinguished School. Yu Mings future-forward model prepares young people to succeed and thrive in an interconnected and multicultural world through personalized and rigorous learning experiences active student agency whole child and community focus and multilingual education. As a result our students far outperform their peers in the district county and state regardless of socio-economic status race language background and learning differences. We are closing the opportunity gap for our historically underserved students every day. To learn more about our innovative school visit our website

POSITION SUMMARY

We are seeking a dedicated and experienced Technology Support Technician to join our dynamic team at Yu Ming Charter School. As a Technology Support Technician you will play a crucial role in supporting the technology infrastructure and technology operations across our TK-8 school sites. This position offers an exciting opportunity to contribute to the success of our students teachers staff and guardians by ensuring reliable access to technology resources and facilitating innovative learning experiences. This position will work closely with teachers students school site staff Technology Specialists and report to the Head of Technology.

RESPONSIBILITIES

General Support Troubleshooting & Basic Repair

  • Multi-Platform Support : Provide diagnostic troubleshooting and Tier 1 repair services for a diverse fleet of devices including Macs Windows PCs Chromebooks and iPads located in offices classrooms and mobile carts.
  • Classroom Technology : Ensure immediate operational readiness of front-of-classroom hardware including interactive TVs projectors Apple TVs document cameras and printers.
  • Peripheral Support : Troubleshoot and maintain accessories such as webcams microphones keyboards mice and docking stations.
  • Remote & Off-Site Support : Provide technical assistance to staff or devices located off-site or in remote learning contexts as needed.

Educational Systems Testing & Support

  • Platform Validation : Perform routine functionality testing and user support for core educational platforms to ensure they are ready for classroom use. Specific platforms include :
  • Google Workspace : Drive Docs Sheets Classroom (Permissions sharing issues access).

  • Clever : Badge logins application syncing and user access.
  • Zoom : Client updates audio / video troubleshooting and meeting connectivity.
  • Assessment Readiness : Conduct testing and device preparation for standardized testing platforms (e.g. NWEA MAP Growth CAASPP) ensuring secure browsers and testing apps function correctly before assessment windows.
  • System Administration Assistance

  • Assisted Management : Perform delegated routine administrative tasks under the guidance of the IT System Specialist and Computer Specialist using tools such as :
  • Google Admin Console : Chromebook enrollment de-provisioning and OU moves.

  • MDM Tools : Pushing apps or profiles via Cisco Meraki System Manager and Mosyle (Apple).
  • Web Filtering : Whitelisting / blocking URLs or troubleshooting blocks in Deledao.
  • Clever : troubleshooting sync errors or missing class rosters.
  • Inventory Control : Maintain accurate records of hardware assets using AssetTiger and manage the help desk ticket lifecycle within Incident IQ.
  • Deployment : Execute the physical rollout of new technology initiatives including unboxing tagging enrolling and distributing devices to classrooms.
  • Other duties included as assigned.

    QUALIFICATIONS

  • High School diploma or equivalent (GED)
  • Minimum of 1-3 years of experience in Desktop Support Help Desk or Instructional Technology IT support
  • Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
  • Excellent communication and interpersonal skills with the ability to communicate technical concepts to non-technical users.
  • Relevant certifications such as CompTIA A
  • Ability to prioritize tasks and manage multiple projects simultaneously in a dynamic environment.
  • Preferred

  • AA or equivalent in Computer Science Information Technology or a related field
  • Experience with educational technology tools learning management systems (e.g. Google Classroom Clever Deledao) and student information systems (e.g. PowerSchool).
  • Two years of experience in K-12 or other educational environments
  • Knowledge

  • Computer repair and maintenance
  • Materials methods and tools used in the operation and repair of computer equipment
  • Technology management systems
  • Abilities

  • Maintain consistent punctual and regular attendance.
  • Work independently use initiative and prioritize and coordinate workflow to meet established deadlines.
  • Provide technical support either by phone remote access or site visits as needed
  • Perform skilled work in the repair maintenance and installation of a variety of computerized equipment and peripherals.
  • Troubleshoot and repair basic system malfunctions and maintain system operation
  • Analyze situations accurately and adopt an effective course of action
  • Stay abreast of the latest technology
  • Demonstrate an empathetic patient and receptive attitude with students / staff / parents.
  • Operate a computer and related software.
  • Communicate clearly and concisely both orally and in writing.
  • Read and interpret documents such as operating and maintenance instructions and procedure manuals.
  • Ability to understand and carry out detailed written and oral instructions.
  • Maintain the confidentiality and security of sensitive information and files.
  • Establish and maintain cooperative and effective work relationships with those contacted in the performance of required duties including students co-workers staff supervisors and the public.
  • Be sensitive to and respect the diverse academic socio-economic ethnic religious and cultural backgrounds and disabilities of students teachers administrators and staff.
  • Quickly learn and be able to coordinate multiple tasks.
  • Physical Requirements

  • Stand walk use hands and fingers to handle or feel objects and talk or hear.
  • Sit for extended periods and frequently squat bend stoop kneel climb stairs reach forward and overhead and push / pull items such as desks tables or chairs.
  • See and read a computer screen and printed matter with or without vision aids.
  • Hear and understand speech at normal indoor levels outdoors and on the telephone.
  • Exhibit manual dexterity to dial a telephone enter data into a computer and perform assigned tasks using both hands.
  • Lift up to 25 pounds to shoulder height and carry objects weighing over 15 pounds.
  • Maintain physical mental and emotional stamina to endure work hours under sometimes stressful conditions and constant interruptions.
  • Work Environment

  • Employees in this position will normally perform work in an office and on-the-go environment and come in direct and frequent contact with students staff and the public.
  • TIME COMMITMENT

    Full-time year-round (in-person and travel to school campuses required; campuses are located in Oakland and San Leandro CA) . Common building hours are 8 : 00am-4 : 30pm.

    COMPENSATION

    $20 - $25 / hour depending on experience 100% of Medical Dental and Vision Insurance covered by the school (depending on the selected plan).

    TO APPLY

    Interested candidates should apply at

    submission screening and initial phone interviews will be completed on a rolling basis.

    Yu Ming Charter School is an equal opportunity employer committed to diversity at all levels.

    Required Experience :

    Junior IC

    Key Skills

    Change Management,API,ABAP,Facility Management,Games,Claims

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 20 - 25

    [job_alerts.create_a_job]

    Technology Support Technician • Oakland, California, USA

    [internal_linking.similar_jobs]
    Information Technology - Helpdesk Technician

    Information Technology - Helpdesk Technician

    Tenderloin Housing Clinic • San Francisco, CA, United States
    [job_card.full_time]
    Provide first line of support to troubleshoot network, hardware, software, and telephone problems.Act as a first point of contact for the Help Desk Support team to start the problem determination p...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clinical Support Technician

    Clinical Support Technician

    Marina Harbor Detox, LLC • San Francisco, CA, US
    [job_card.full_time]
    Join our dynamic team at Quadrant Health Group!.Marina Harbor Detox, LLC, a proud member of the Quadrant Health Group, is seeking passionate and skilled Clinical Support Technicians to join our gro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Lead

    Technical Support Lead

    Egis Group • San Francisco, CA, United States
    [job_card.full_time]
    Join us in building joyful, connected cities.Egis is a global organisation with over 20,000 employees worldwide.With our head office based in Paris, we offer global career opportunities as well as ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hardware Support Technician

    Hardware Support Technician

    krg technology inc • San Francisco, CA, United States
    [job_card.full_time]
    Image and install software on Apple, Windows, and Linux laptops / desktops.Troubleshoot post deployment issues on multiple computer platforms : Macintosh, Windows, Linux, and mobile devices.Perform da...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Head of Customer Support

    Head of Customer Support

    Clever • San Francisco, CA, US
    [job_card.full_time]
    Head Of Customer Support / h2pClever is on a mission to connect every student, worldwide, to a world of learning.With our identity platform for education, we serve 77% of U.As a trusted partner for s...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Behavioral Health Technician- Cotati ($23 - $27 / hr)

    Behavioral Health Technician- Cotati ($23 - $27 / hr)

    Maxim Health Systems • Emeryville, CA, US
    [job_card.full_time]
    Behavioral Health Technician- Cotati ($23 - $27 / hr).Maxim Healthcare Services in Cotati, CA is hiring for an Intensive Behavioral Support Provider to work with children and / or adults with developme...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Mitigation Technician

    Mitigation Technician

    Paul Davis Restoration of San Francisco and the SF Peninsula CA • South San Francisco, CA, US
    [job_card.full_time]
    What does a Mitigation Technician with Paul Davis do?.Serve others within your community in their time of need.Make a difference for others that have had a disaster strike their property.Work hard ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Mental Health Technician Part Time Day Shift

    Mental Health Technician Part Time Day Shift

    Adventist Health • Vallejo, CA, United States
    [job_card.full_time]
    For more than 30 years, Adventist Health Vallejo has been helping people of all ages reach their fullest potential.We are comprised of a freestanding 61-bed facility with short-term psychiatric car...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Architect

    Technical Support Architect

    Informatica LLC • Redwood City, California, United States
    [job_card.full_time]
    Post-sales support or consulting experience in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases) to join Global Customer Support team.The Technical Support Ar...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Product Support Technician

    Product Support Technician

    VirtualVocations • San Francisco, California, United States
    [job_card.full_time]
    A company is looking for a Product Support Technician.Key Responsibilities Provide technical support and troubleshooting for product-related issues Assist in the installation and configuration o...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Behavior Technician (BT)

    Behavior Technician (BT)

    BURNETT THERAPEUTIC SERVICES INC • El Cerrito, CA, US
    [job_card.part_time]
    Entry-level position with PAID training and certification provided • •.Oakley, Richmond, Concord, Martinez, Walnut Creek, Antioch. PART-TIME (10 to 25+ hours per week).Afternoon and evening availabili...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Engineer

    Technical Support Engineer

    Finch • San Francisco, CA, US
    [job_card.full_time]
    We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work.To do this, we're looking for individuals who think about problems holistically an...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Support Architect

    Technical Support Architect

    Informatica • Redwood City, CA, United States
    [job_card.full_time]
    The Technical Support Architect is responsible for delivering advanced technical expertise and architectural guidance to resolve complex customer issues, ensuring optimal product use and seamless s...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Manager

    Technical Support Manager

    NorthRock Partners • San Francisco, CA, United States
    [job_card.full_time]
    People & Talent Acquisition Associate at NorthRock Partners.You are client-centered and build trusted relationships while delivering tailored guidance to those you support.You approach complex tech...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    On-Site Technical Support Engineer

    On-Site Technical Support Engineer

    Options Technology • San Francisco, CA, US
    [job_card.full_time]
    Onsite Technical Support Engineer.Options is the largest global financial technology company headquartered in Belfast.We are at the forefront of banking and trading infrastructure, serving clients ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Assistant - Onboarding and Offboarding

    Technical Support Assistant - Onboarding and Offboarding

    Golden Gate Regional Center • San Francisco, CA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Technical Support Assistant - Onboarding and Offboarding.Starting Salary Range : $53,481 - $64,177.GGRC is looking to hire a Technical Support Assistant who provides frontline IT support for GGRC by...[show_more]
    [last_updated.last_updated_1_day]
    Technical Support - Autonomous Systems

    Technical Support - Autonomous Systems

    Wealth Recruitment, LLC • Foster City, CA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Be the human behind the machine.Help shape the future of mobility.You’ll act as the crucial “human-in-the-loop,” stepping in to guide vehicles remotely through complex, real-world scenarios when au...[show_more]
    [last_updated.last_updated_variable_days]
    Tech - CT Tech

    Tech - CT Tech

    Alameda Highland Hospital • Daly City, CA, United States
    [job_card.full_time]
    CT (Computed Tomography) Technologist.Minimum 1 year of recent CT scan experience preferred.ARRT (CT) certification required. Proficiency in operating CT scanners, contrast administration knowledge,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]