Claims Specialist

Description:

Position Reports to: Claims Manager
Direct Reports: This position has no supervisory responsibilities
Department: Client Solutions | Claims
FLSA/Pay Status: Non-Exempt – Salary Full Time
Updated: January 2026

JOB SUMMARY

Under the direction of the Claims Manager, the Claims Specialist is responsible for the day-to-day execution of freight claims on behalf of Evans’ customers. This role will manage the full lifecycle of a freight claim, including information collection, documentation validation, carrier filing, follow-up, negotiation, and payment resolution.

The Claims Specialist plays a critical role in protecting customer interests, ensuring timely resolution, maximizing claim recoveries, and delivering a positive customer experience through detailed execution, persistence, and proactive communication. This role works closely with internal teams, carriers, and customers to ensure claims are handled accurately, efficiently, and in accordance with contractual and regulatory requirements.

ESSENTIAL FUNCTIONS

• Collects and organizes all required documentation to initiate freight claims, including but not limited to bills of lading, delivery receipts, invoices, photos, inspection reports, and customer statements.
• Reviews and validates claim documentation for accuracy, completeness, and compliance prior to carrier submission.
• Files freight claims with carriers in accordance with carrier contracts, tariffs, and applicable regulations.
• Manages ongoing communication with carriers to track claim status, request updates, and resolve outstanding issues.
• Negotiates claim settlements with carriers to maximize recovery while maintaining professional carrier relationships.
• Ensures timely collection of approved claim payments and coordinates payment processing to customers.
• Maintains accurate and up-to-date claim records within internal systems and reporting tools.
• Provides proactive updates to internal stakeholders and customers regarding claim status, timelines, and outcomes.
• Identifies trends or recurring claim issues (damage, shortages, service failures, packaging concerns, etc.) and escalates insights to the Claims Manager.
• Partners with internal teams (Client Success, Operations, Finance, Sales) to support claim resolution and improve overall claims outcomes.
• Adheres to company policies, procedures, and best practices related to claims handling and customer communication.
• Supports continuous improvement initiatives related to claims processes, documentation standards, and carrier performance.
• Adheres to Evans’ Five Guiding Principles and all departmental and company procedures, policies, and handbooks.
• All other duties as assigned.

Requirements:

QUALIFICATIONS AND REQUIREMENTS

Associate’s or Bachelor’s Degree preferred.

1–3 years of experience in transportation, logistics, freight claims, customer service, or a related operational role.

Prior experience handling freight claims or working with carriers is preferred but not required.

Strong attention to detail and ability to manage multiple claims simultaneously.

Excellent written and verbal communication skills, with the ability to professionally interact with customers and carriers.

Strong critical thinking, problem-solving, and negotiation skills.

Working knowledge of truckload and less-than-truckload transportation is preferred.

Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with Transportation Management Systems is a plus.

High level of organizational skills with the ability to meet deadlines in a fast-paced environment.

Ability to read, write, type, and speak English fluently is a requirement of this position.

PHYSICAL DEMANDS / WORK ENVIRONMENT

While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and close-vision work are required, with occasional standing and lifting (up to 10 lbs.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.