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General Manager
General ManagerLegacy Restaurant Group - Jacksonville • Dallas, TX, United States
General Manager

General Manager

Legacy Restaurant Group - Jacksonville • Dallas, TX, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

General Manager

Job Summary

The General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Staff Management

Schedule staff and ensure all shifts are covered.

  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  • Administration and processing of all weekly / bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Involved in all front desk related activities including :

    • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening / closing of gym.
  • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

    • Ensure safety of employees, members and club property.

  • Determine and communicate equipment repair in a timely manner.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare all HR related forms and send to Corporate Payroll Team.
  • Track statistics and reports (daily, weekly, monthly, annually).
  • Backup support for any employee who is absent.

    • Qualifications / Requirements

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness or comparable experience.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Current CPR Certification required.
  • High school diploma / GED equivalent required.
  • Must be 18 years of age or older.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Will occasionally encounter toxic chemicals during shift.
  • Continual reaching with hands / fingers / arms during shift.
  • Occasional climbing, balancing, kneeling and crouching during shift.
  • Must be able to occasionally lift over 80 pounds.

    • Compensation : $44,200.00 per year

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