Carhop / Skating Carhop (server)

Position : Carhop

Immediate Supervisor : Manager on Duty (MOD)

Status : Nonexempt

Position Summary : This position serves product to guests.

Essential Job Duties :

• Ensure that product meets operational, quality, and appearance standards before being delivered to guests
• Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
• Provide friendly, quick, and polite service to guests
• Promptly respond to guest requests
• Report customer complaints / issues to MOD
• Assist guest with payment
• Make accurate change quickly and efficiently
• Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
• Comply with all company policies, procedures, and operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES :

Complete Skating Carhop training requirementsPerform duties while on roller skates

Time / Shift Expectations : Irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements :

General restaurant or retail knowledgeBasic math and reading skillsEffective verbal and written communication skillsAbility to follow directionsCustomer service and multi-tasking skills

Work Environment : Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

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