Support AnalystVirtualVocations • Olympia Heights, Florida, United States

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Support Analyst

VirtualVocations • Olympia Heights, Florida, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Support Analyst - Breakfix Prioritization.

Key Responsibilities

Monitor and analyze the global IT breakfix ticket queue to identify unhealthy conditions

Manage escalations and manual override requests to maintain prioritization integrity

Collaborate with stakeholders and provide data analysis and reporting to support decision-making

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)

Minimum of 5 years of experience in IT operations, service management, or support roles

At least 3 years of experience in hyperscale, mission-critical datacenter operations

Strong analytical skills with proficiency in Power BI and data visualization tools

Experience managing ticket systems or break-fix operations in IT environments

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Support Analyst • Olympia Heights, Florida, United States

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