Desktop Support Associate

Job Description

Job Description

Insidesource DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

The Desktop Support Associate is responsible for delivering comprehensive technical support for Insidesource's IT systems, audiovisual equipment, and mobile devices. The ideal candidate will possess exceptional customer service, troubleshooting abilities, strong communication skills, and experience in supporting diverse technological environments. This role reports to the Director of Business Operations and Technology and involves collaboration with our managed service providers and various vendors to fulfill requests.

Essential Duties and Responsibilities :

• Provide first-line technical support for desktops, laptops, peripherals, and software applications
• Configure, install, and maintain audiovisual equipment including projectors, video conferencing systems, and digital signage
• Support mobile devices including smartphones and tablets across various operating systems (iOS, Android)
• Diagnose and resolve hardware and software issues through remote support and desk-side visits
• Set up new employee workstations and perform equipment refreshes
• Maintain inventory of IT assets and manage equipment lifecycle
• Document technical solutions and maintain knowledge base articles
• Assist with regular maintenance and software updates
• Escalate complex issues to appropriate IT teams when necessary
• Train users on basic hardware and software operations
• Support on ad hoc project

Supervisory Responsibilities

None

Skills, Knowledge, Experience Required

Acknowledgement

This job description is designed to outline the essential job functions and qualifications of this position. Responsibilities may be added or removed from time to time to match the changing needs of the company.