Clinical Dispute Analyst

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

At Zelis, the Clinical Dispute Analyst role is responsible for the resolution of facility and provider disputes as they relate to itemized bill review and clinical claim reviews. They will be responsible for reviewing facility inpatient and outpatient claims for Health Plans and TPA's to ensure adherence to proper coding and billing guidelines as it relates to the Itemized Bill Review (IBR) product and Clinical Chart Review (CCR) product on industry standard coding guidelines and clinical policies, supporting the Office of the Chief Medical Officer in managing disputes related to claim reviews.

This position will also be responsible for being a resource for the entire organization regarding IBR and CCR claims. This is a production-based role with production and quality metric goals.

What you'll do :

Review provider disputesforItemized Bill Review(IBR)andClinical Chart Review(CCR)andsubmitexplanation of dispute rationale back to providersbased on dispute findings within the designatedtimeframeto ensure client turnaround times are met.

Accountable for daily management ofclaim dispute volume, adhering to client turnaround time, and department Standard Operating Procedures

Serve assubject matter expert fortheExpert ClaimReviewTeamonday-to dayactivitiesincludingtroubleshooting and review fordata accuracy.

Serve as a subject matter expert for content andbill reviews and provide support whereneededforinquiriesandresearch requests.

Create andpresenteducation toExpert ClaimReview Teamsand otherdepartmentsdispute findings.

Researchandanalysisof content forbillreview.

Use of strong coding and industry knowledge to create andmaintainbill review content, including but notlimitedCCR Review Guidelines and Templates,Itemized Bill Review Coding guidelinesand Dispute Rationales

Perform regulatory research from multiple sourcesto keep abreast of compliance enhancements andadditionalbill reviewopportunities.

Support for client facing teams as needed relating to client inquiriesrelated to provider disputes.

Utilize the most up-to-date approved Zelis medical coding sources forbill reviewmaintenance.

Communicate and partnerwith CMO andmembers ofExpert ClaimReview Product and Operations teamsregardingimportant issuesand trends.

Ensure adherence to quality assurance guidelines.

Monitor, research, and summarize trends, coding practices, and regulatory changes.

Actively contributenew ideasand support ad hoc projects, including time-sensitive requests.

Ensure adherence to quality assurance guidelines.

Maintain awareness of and ensure adherence to ZELIS standardsregardingprivacy.

What you'll bring to Zelis

5+ years reviewing and / orauditing itemized bill review and clinical chart reviewclaimspreferred

Current, activeOutpatientCoding Certification required(such as CPC, CCS,or equivalent credentialing).

Registered Nurse licensurepreferred

Bachelor's Degree Preferred in business,healthcare,or technologypreferred.

Solid understanding of audit techniques, identification of revenue opportunities and financial negotiation with providers

Experience and working knowledge of Health Insurance, Medicareguidelinesand various healthcareprograms

Understanding of hospital coding and billing rules

Clinical skills to evaluateappropriate MedicalRecord Coding

Experience performing regulatory research from multiple sources, formulating an opinion,and presenting findings inanorganized,concise manner.

Background and / or understanding of the healthcare industry.

Knowledge of National Medicare and Medicaid regulations.

Knowledge of payer reimbursement policies.

Creative problem-solving skills,leveraginginsightsand input from other parts of an organization.

Consistentlydemonstrateabilityto act and react swiftly to continuous challenges and changes.

Excellent analytical skills with data and analytics related solutions.

Excellent communication skills.

Strong organization and project / process management skills.

Strong initiative, self-directedand self-motivation.

Good negotiation, problem solving,planningand decision-making skills.

Ability to manage projects simultaneously and achieve goals.

Excellent follow through, attention to detail, and time management skills.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$71,000.00 - $95,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.