Institutional Office Building Manager (General Manager)

Overview

Established in 1990, Owens Realty Services is a full-service commercial brokerage, investment, management, maintenance, housekeeping and environmental services company. Our comprehensive roster of services efficiently and economically manages the operation of sophisticated real estate investment portfolios, residential apartment and condominium complexes, government buildings, educational facilities, corporate campuses, high-profile venues and family entertainment parks in both the public and private sector. Owens Realty Services affiliates with significant industry associations to stay on the forefront of the development of new management models, marketing strategies, maintenance techniques and industry product lines. We integrate industry best practices to achieve the highest quality of service delivery for our clients.

With an emphasis on customized management plans, our services result in maintaining the maximum life cycles for critical capital investments, a healthy and clean environment for all building tenants and visitors, as well as substantial cost savings. Owens Realty Services saves our clients, on average, approximately $1.00 per square foot in operational cost savings.

Owens Realty Services portfolio includes over 25 million square feet of first class, high profile facilities in Connecticut, Florida, Georgia, Rhode Island, North Carolina, and New York with a value of more than $8 billion in real estate net worth and $30 million in gross annual revenue. With over 1,000 industry professionals company-wide, our organization continues to experience extraordinary growth attributed to our overwhelming commitment and dedication to the absolute best and most innovative services in the industry.

Our employees experience a dynamic and rewarding place to work. We have a reputation for outstanding customer service, professionalism, teamwork, and exceeding client expectations. We consider the employees of Owens Realty Services and Owens Facility Services to be one of our most valuable resources. Our employees treat others in a friendly and courteous manner and have respect for other employees, tenants, visitors and our clients property.

We look for employees who will:

• Strive for professional excellence in the performance of their jobs

• Understand and support the company's direction

• Provide superior service to our customers and employees

• Be flexible, innovative, and responsible to change

• Manage human and financial resources wisely

• Be a team player, helping others to succeed

• Encourage open communication throughout the company

• Treat all individuals with dignity and respect

• Have pride in and sell Owens Realty Services to others

• Be energetic and excited about their field of work and of others around them

• Be able to go above and beyond what is expected of them

• Be involved and enveloped in the entire business of our company

Owens Realty Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Owens Realty Services is a Drug-Free Workplace. Employment is contingent upon passing a pre-employment drug screening and background check.

Job Skills / Requirements

The Institutional Office Building Manager (General Manager) is responsible for the full operational, financial, and strategic performance of a Class A office property. This role oversees all aspects of building operations, including engineering and maintenance, financial management, vendor and contract administration, leasing leadership, tenant relations, brand positioning, budgeting, and compliance. The General Manager ensures the property meets ownership’s financial goals, market expectations, and operational standards while delivering an exceptional tenant experience.

Key Responsibilities

Financial Management & Reporting

• Develop, manage, and present comprehensive annual operating and capital budgets.
• Monitor financial performance through monthly financial reports, variance analysis, and reforecasts.
• Oversee rent collections, resolve delinquencies, and ensure proper application of payments.
• Approve and track all property-related expenditures to ensure alignment with approved budgets.
• Lead cost-saving and operational efficiency initiatives without compromising service quality.
• Oversee CAM reconciliations, tax payments, and insurance compliance.

Building Operations & Engineering Oversight

• Manage and direct engineering, maintenance, and custodial staff to ensure optimal building performance.
• Ensure all mechanical, electrical, plumbing, HVAC, and life-safety systems operate reliably and efficiently.
• Implement preventive maintenance programs and oversee capital improvement projects.
• Ensure compliance with local, state, federal, and environmental regulations.
• Implement best-practice operational standards and sustainability initiatives.

Vendor & Contract Administration

• Lead competitive bidding for all contracted services, including janitorial, security, landscaping, and maintenance.
• Negotiate and manage service contracts to ensure value, quality, and accountability.
• Monitor vendor performance, safety adherence, and contract compliance.

Leasing & Marketing Leadership

• Serve as the primary leasing lead for the building, acting as the on-site “lead leasing agent” responsible for driving occupancy and maximizing rental income.
• Proactively identify, pursue, and engage prospective tenants through direct outreach, market canvassing, networking, and relationship building.
• Maintain an active pipeline of prospects and consistently track and report on leasing activity, market conditions, and occupancy trends.
• Lead the full leasing process including conducting property tours, preparing proposals, analyzing deal economics, negotiating terms, and coordinating with ownership and legal teams.
• Build and maintain strategic relationships with tenant-rep brokers, ensuring strong ongoing engagement and competitive property visibility in the market.
• Partner with ownership and marketing teams to implement branding initiatives, marketing campaigns, promotional programs, and broker events.
• Provide ongoing insight into market trends, competitive buildings, rental rates, and concessions to inform pricing, positioning, and capital strategy.
• Support tenant improvement planning and collaborate with construction management to deliver spaces aligned with leasing commitments and schedules.

Tenant Relations & Customer Experience

• Develop and maintain strong, positive relationships with tenants, promoting high satisfaction and retention.
• Oversee tenant communications, events, newsletters, and engagement efforts.
• Resolve tenant concerns promptly and professionally.
• Coordinate move-ins, move-outs, and tenant construction activities to ensure a smooth experience.

Staff Leadership & Development

• Lead, supervise, and develop on-site property management, engineering, and administrative staff.
• Recruit, train, mentor, and evaluate team members to promote a culture of excellence and accountability.
• Foster adherence to safety protocols, customer service standards, and operational best practices.

Building Compliance, Risk Management & Safety

• Ensure compliance with safety, environmental, and emergency-preparedness regulations.
• Manage insurance claims, incident reporting, and risk-management practices.
• Conduct regular property inspections, safety drills, and systems testing.

Strategic Planning & Ownership Interface

• Serve as the primary liaison to own