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Customer Service / Pharmacy Technician
Customer Service / Pharmacy TechnicianHireTalent - Staffing & Recruiting Firm • Lake Mary, FL, US
Customer Service / Pharmacy Technician

Customer Service / Pharmacy Technician

HireTalent - Staffing & Recruiting Firm • Lake Mary, FL, US
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Job Description

Position : Customer Service / Pharmacy Technician

Duration : 6-month contract (possible extension + overtime)

Work Model : Hybrid — 3 days onsite, 2 days WFH (must live near Lake Mary, FL)

Overview

Seeking a Sales Administration Analyst to support Specialty Pharmacy / AIC / HS partnerships through customer communication, onboarding, issue resolution, and process improvement. This role manages shared mailboxes, provides SME support, ensures accurate sales transactions, and partners with internal / external teams to strengthen customer relationships.

Key Responsibilities

  • Lead customer communication via phone / email for onboarding, troubleshooting, account setup, returns, credits, and pricing.
  • Manage and support internal and external customer groups.
  • Serve as SME for Specialty Pharmacy partnerships and assist process improvements.
  • Oversee shared mailboxes and maintain service standards.
  • Support reporting reviews, cross-functional meetings, and resolve customer pain points.
  • Assist with order management, logistics coordination, and Windows-based applications.

Top Skills

  • 2+ years process improvement experience
  • Quick learner with strong retention
  • High attention to detail
  • Strong teamwork and collaboration
  • Qualifications

  • 3+ years customer service support for inside / outside sales
  • Advanced MS Office skills (Excel, Outlook, Word, OneNote); preferred : SharePoint, SAP, BO, Salesforce
  • E-Comm platform support experience
  • Excellent communication and problem-solving skills
  • Logistics experience a plus
  • Professional, organized, and detail-oriented
  • Education

  • High school diploma required
  • Bachelor’s degree preferred
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