Senior Learning Partner, Customer Care

A company is looking for a Senior Learning Partner, Customer Care.

Key Responsibilities

Design and develop engaging learning experiences for Customer Care associates and leaders

Facilitate leadership training sessions and serve as the liaison between Customer Care and training partners

Track and report on training completion and continuously improve content based on feedback

Required Qualifications

3-5 years of experience in Learning & Development, with at least 2 years in a Customer Care environment

Proven experience designing and delivering end-to-end learning programs

Strong working knowledge of learning technologies and authoring tools

Bachelor's degree in Instructional Design, Business, Communications, HR, or related field

Ability to manage multiple initiatives simultaneously and work independently