Product Owner, IT

Position Summary

We are seeking a strategic and results-oriented Product Owner to support the evolution of technology products and platforms across our Food & Beverage (F&B) organization. This role sits at the intersection of technology, operations, and guest experience, and is responsible for driving product strategy, managing system roadmaps, aligning cross-functional priorities and overseeing vendor relationships.

The ideal candidate combines technical fluency with strong business insights and operational awareness. You’ll play a key role in transforming the guest and crew experience by ensuring our digital platforms, data infrastructure and vendor technologies scale effectively across our fleet. This role will have a heavy focus on designing and implementing platforms that collect, organize and activate data at scale – enabling smarter decisions, personalized guest experiences and more efficient operations

Essential Duties and Responsibilities:

Product Strategy & Roadmap Ownership

• Define and maintain the product vision, roadmap, and backlog for F&B-related systems (e.g., POS, inventory, kitchen management, mobile ordering).
• Translate high-level business objectives into clear, actionable initiatives aligned with both IT and F&B operational priorities.
• Work with F&B leadership, shipboard operations, and IT teams to define goals, measure impact, and continuously improve product offerings.

Data & Analytics Enablement

• Partner with data and analytics teams to ensure proper data capture, system telemetry, and reporting capabilities across all platforms.
• Support the development of tools that enable real-time decision-making around inventory, guest consumption, labor efficiency, and vendor metrics.
• Champion data integrity and integration between F&B systems and enterprise analytics platforms.
• Develop dashboards, reports, and metrics to guide decision-making and measure ROI on product improvements.

Vendor & Technology Partner Management

• Serve as the primary point of contact for third-party technology providers, overseeing performance, compliance, contracts, and roadmap alignment
• Ensure smooth implementation, integration, and lifecycle management of vendor-supported F&B technologies.

Cross-functional Collaboration

• Collaborate with restaurant, accounting, digital, procurement, and guest experience teams to capture business needs and drive product adoption.
• Act as a liaison between technical developers, QA, and business stakeholders to ensure shared understanding of priorities and value delivery.
• Lead user acceptance testing (UAT) efforts and coordinate system rollouts across ship classes and shoreside teams.
• Partner with training and operations teams to roll out new tools and updates with minimal disruption.

Project Management

• Collaborate with project managers and developers to ensure timely and high-quality delivery of technical initiatives.
• Track project milestones, risks, and dependencies within agile and/or waterfall project environments

Qualifications, Knowledge and Skills:

• Bachelor’s degree in Business, Information Systems, Hospitality Technology, or a related field.

• 3–5+ years of experience in product ownership, business systems analysis, or IT project management, preferably in the hospitality, cruise, or travel industry.

• Proven experience managing technology platforms and vendors within the F&B domain.

• Strong understanding of system integration, data flows, APIs, and business intelligence tools (e.g., Tableau, Power BI, Snowflake).

• Ability to build trust and influence across a wide range of technical and non-technical stakeholders.

• Solid understanding of Agile development methodologies and experience writing user stories, epics, and product documentation.

Power Skills:

Action OrientedCollaborates EffectivelyCommunicates EffectivelyDrives ResultsSituational Adaptability