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Field Service Technician Coffee Equipment
Field Service Technician Coffee EquipmentWm B Reily & Company • Malden, Massachusetts, USA
Field Service Technician Coffee Equipment

Field Service Technician Coffee Equipment

Wm B Reily & Company • Malden, Massachusetts, USA
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Job Details

Boston - Boston MA

Full Time

$27.00 - $30.00 Hourly

Restaurant - Food Service

Description

Join our New England Coffee team! We are seeking a Field Service Technician for ourBoston area.

This position is responsible for troubleshooting repairing and installing coffee tea and beverage equipment and all preventative maintenance for our food service and retail customers. We strive to deliver premium products while delivering exceptional customer service.

Essential Functions and Responsibilities : To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Performs onsite coffee tea and beverage equipment installations and exchanges
  • Troubleshoots and repairs customer equipment on site
  • Responsively assists customers over the phone with repairs calibrations and troubleshooting
  • Proactively detects and corrects potential problems before they occur
  • Completes clear and accurate work orders documenting service provided parts used and the results
  • Completes all work orders in an accurate complete and timely fashion
  • Maintains part inventory levels in company-provided service vehicle
  • Effective communication with company dispatcher to ensure prompt service and customer satisfaction
  • Follows all safety procedures and participates in safety training
  • Maintains safe and efficient use of equipment and tools
  • Inspects company vehicle and alerts management of necessary or required maintenance / repairs needed on the vehicle in a prompt manner
  • Serves as the face of the company by providing a positive professional demeanor and image
  • Participates in rotating on call schedule including nights and weekends.
  • Other duties as assigned by the Service Manager

Qualifications

Education and Experience : The minimum requirements below are representative of the education and experience required to perform this job successfully.

  • High school diploma or GED
  • A minimum of two years of technician experience working on / repairingcoffee tea and beverage equipment required
  • Electrical and plumbing experience helpful

    • Qualification / Skills : The skills listed below are representative of the technical interpersonal and leadership skills required to meet the job qualifications for this position.

  • Valid drivers license with a clean driving record
  • Ability to lift and move up to 50 pounds
  • Positive customer service attitude and a team player
  • Reliable with the ability to work weekends / holidays as needed
  • Attention to detail with good organizational skills
  • Technology proficiency

    • Required Experience :

    IC

    Key Skills

    Athletics,English,Fund Management,ABAP,Banking & Finance,Actuary

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 27 - 30

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