Front Desk Coordinator

We are looking for a dedicated and personable Front Desk Coordinator to join our team in Brooklyn Park, Minnesota. This position offers the opportunity to be the first point of contact for visitors, ensuring a welcoming and attentive environment. As an integral part of our operations, you will handle administrative tasks, provide customer service, and assist with various office functions. This is a long-term contract role with a focus on delivering exceptional support to both internal teams and the public.

Responsibilities:

• Greet and assist visitors, ensuring they feel welcomed and directing them to the appropriate destinations.

• Address complex or sensitive inquiries by referring them to the appropriate staff or department.

• Process utility bill payments received via drop box or walk-in, ensuring accurate handling and documentation.

• Manage conference room bookings and public appointment scheduling, while maintaining updated lobby screen information.

• Perform mailroom tasks, such as operating mailroom equipment and handling incoming and outgoing correspondence.

• Answer and manage multi-line phone systems, ensuring calls are routed appropriately and messages are relayed efficiently.

• Deliver concierge-style services to enhance the visitor experience and maintain smooth front desk operations.

• Strong customer service skills with the ability to handle inquiries and complaints professionally.

• Proficiency in managing multi-line phone systems and switchboards.

• Familiarity with administrative tasks, such as scheduling, payment processing, and mailroom operations.

• Excellent verbal and written communication skills to interact effectively with visitors and staff.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Attention to detail and accuracy in handling payments and administrative duties.

• Comfortable working onsite and adhering to organizational policies and protocols.