Support ManagerVirtualVocations • Fresno, California, United States
Support Manager
VirtualVocations • Fresno, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Support Manager to lead teams of Merchant Support Specialists.
Key Responsibilities
Lead, coach, and mentor a team of Merchant Support Specialists to deliver exceptional service
Utilize AI tools and data to monitor and improve team performance, providing actionable feedback
Facilitate team meetings and 1 : 1s, guiding Specialists in resolving complex merchant issues
Required Qualifications
Proven experience managing and coaching frontline customer support or high-volume operations
Ability to leverage AI-powered tools and established playbooks for performance improvement
Analytical mindset with proficiency in support analytics tools
Fluency in support operations and KPI monitoring
Commitment to fostering a culture of inclusion and continuous improvement
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Support Manager • Fresno, California, United States
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