Talent.com
IT Engineering Coordinator
IT Engineering CoordinatorCapstone Logistics • Peachtree Corners, GA, United States
[error_messages.no_longer_accepting]
IT Engineering Coordinator

IT Engineering Coordinator

Capstone Logistics • Peachtree Corners, GA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
IT Engineering Coordinator

JOB SUMMARY:
  • This position plays a pivotal role in delivering exceptions user support and customer service for ServiceNow and a range of company-supporter applications and platforms. This role navigates and troubleshoots issues, skillfully triaging and escalating problems as needed, while providing insightful recommendations for practical solutions. This role ensures seamless and efficient experience for all users, empowering them to make the of the tool at their disposal.
SUPERVISORY RESPONSIBILITIES:
  • None
ESSENTIAL FUNCTIONS:

Responsibilities:
  • Tier two software engineering support and training for ServiceNow and Capstone applications such as Insight Portal and Compliance tracking
  • Monitor ServiceNow incidents and requests, assign them to the appropriate software engineer team
  • Respond to requests for software engineering assistance either in person, via Slack, Teams, or email
  • Ensure that ServiceNow incidents and requests are assigned in a timely manner on Capstone Close Day, ideally within minutes
  • Track and route problems and requests while information management of recurrent issues
  • Redirect problems to the correct resource or department as necessary
  • Research questions using available service desk and software engineering resources
  • Advise service desk staff on appropriate actions to take
  • Follow up with the help desk, engineers, and users to ensure complete resolution of issues
  • Identify and escalate situations that require urgent attention
  • Prepare ServiceNow training manuals for the new software engineering team
  • Train users on ServiceNow dashboards a needed
  • Facilitate daily software engineering support meetings
  • Facilitate weekly change management review meetings
*Performs Additional Responsibilities As Assigned*

QUALIFICATIONS:

education and/or experience:
  • Associate's degree in computer science, or related field, or equivalent from two-year college or equivalent combination of education and experience.
  • Minimum 2 years of experience in researching, analyzing, and interpreting automated system issues.
  • Familiarity with call tracking systems.
knowledge, skills and abilities:
  • Intermediate proficiency with MSOffice Suite including Outlook, Teams, Word, Excel, PowerPoint and OneNote
  • Demonstrated ability to provide excellent customer service
  • Demonstrated knowledge of responsible and ethical AI-prompting skills
  • Excellent interpersonal and communication skills (written and verbal)
physical requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to be in front of a camera at times.
[job_alerts.create_a_job]

IT Engineering Coordinator • Peachtree Corners, GA, United States

[internal_linking.similar_jobs]
Facilities Coordinator

Facilities Coordinator

Master Meter • Atlanta, GA, US
[job_card.full_time]
Master Meter Field Technicians work closely with the sales team and distributor partners to provide world-class service to our customers.Field Technicians maintain and troubleshoot smart water mete...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Head of IT

Head of IT

Sanity • Atlanta, GA, United States
[job_card.full_time]
Remote in the US or Canada, frequent travel to San Francisco needed.You'll manage an IT Operations Engineer, with scope to grow the team as needs scale.We're looking for a Head of IT to build and l...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Associate Chief Information Officer - IT Services

Associate Chief Information Officer - IT Services

InsideHigherEd • Atlanta, Georgia, United States
[job_card.full_time] +1
Associate Chief Information Officer - IT Services.Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 ...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Executive Coordinator

Executive Coordinator

Level Workforce • Sandy Springs, GA, US
[job_card.part_time]
[filters_job_card.quick_apply]
THE LEVEL WORKFORCE MISSION To help businesses build, optimize, and lead their operations.We are committed to providing strategic guidance, streamlining processes, and improving operational efficie...[show_more]
[last_updated.last_updated_30]
Field Operations Coordinator

Field Operations Coordinator

NorthPoint Search Group • Norcross, GA, US
[job_card.full_time]
[filters_job_card.quick_apply]
Field Operations Coordinator Who:.A growing logistics and services company is looking for a detail-oriented and proactive professional.Coordinate field activities, manage schedules, and ensure oper...[show_more]
[last_updated.last_updated_30]
Global Training Coordinator

Global Training Coordinator

Manhattan • Atlanta, GA, United States
[job_card.full_time]
We create possibilities that move life and commerce forward.Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices.In the warehouse, on the road ...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Utility Coordinator I or II

Utility Coordinator I or II

Surveying And Mapping SAM • Atlanta, GA, United States
[job_card.full_time]
For over thirty years, SAM has built a reputation as a trusted, knowledgeable, and innovative partner.Our licensed professionals transform petabytes of complex spatial data into intelligent insight...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Head of Enterprise Applications & Engineering Strategy

Head of Enterprise Applications & Engineering Strategy

Edible Brands • Atlanta, GA, United States
[job_card.full_time]
A leading global brand firm is seeking a Director of Enterprise Applications to execute engineering strategies and lead high-performing teams.The role requires over 10 years of software engineering...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Director of IT Operations

Director of IT Operations

Atlanta International School • Atlanta, GA, US
[job_card.full_time]
[filters_job_card.quick_apply]
ABOUT OUR SCHOOL Atlanta International School (AIS) unites students, educators, and families from Atlanta and around the world with a shared mission:.Our community represents 90 nationalities and o...[show_more]
[last_updated.last_updated_variable_days]
Customer Account Coordinator

Customer Account Coordinator

International Paper • Forest Park, GA, United States
[job_card.full_time]
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.Variable pay may provide additional opportunities for ...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Principal, Cyber Engineering & Tech Ops

Principal, Cyber Engineering & Tech Ops

Cargill, Incorporated • Atlanta, GA, United States
[job_card.full_time]
The Principal, Cyber Engineering & Technology Operations leads the strategic design, implementation and improvement of cybersecurity protective technologies within the organization.As a recognized ...[show_more]
[last_updated.last_updated_30] • [promoted]
Student Accounts Coordinator

Student Accounts Coordinator

Georgia Tech • Atlanta, Georgia, United States
[job_card.full_time] +1
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Scheduling & Workflow Coordinator

Scheduling & Workflow Coordinator

Traveling with Mchaila • Atlanta, Georgia, United States
[filters.remote]
[job_card.part_time]
[filters_job_card.quick_apply]
Were looking for an organized and proactive.Scheduling & Workflow Coordinator.This fully remote opportunity is ideal for someone who thrives on structure, clear communication, and keeping projects ...[show_more]
[last_updated.last_updated_variable_days]
Director of Engineering - AI/ML & Agent Systems

Director of Engineering - AI/ML & Agent Systems

Evergreen • Atlanta, GA, United States
[job_card.full_time]
As Director of Engineering – AI / ML & Agent Systems, you will lead the design, development, and productionization of Evergreen.This role is for a deeply technical, hands-on leader who has built mo...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Administrative Project Coordinator

Administrative Project Coordinator

HFW Companies • Atlanta, GA, USA
[job_card.full_time]
[filters_job_card.quick_apply]
Join our partner firm, Macgregor Associates Architects (MAA), an Invision Studio, as a.Project Coordinator supporting the.The ideal candidate is proactive, detail-oriented, and skilled in managing ...[show_more]
[last_updated.last_updated_30]
Information Technology Architect

Information Technology Architect

3i People • Atlanta, GA, United States
[job_card.full_time]
Assist in planning, scheduling of team resources, status reporting, and completion of documentation for team assignments and projects.Analyze and develop work or project plans for team assignments....[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Engineering Manager

Senior Engineering Manager

MTech Systems • Dunwoody, GA, United States
[job_card.full_time]
At MTech Systems, our company mission is to increase yield in protein production to help feed the growing world population without compromising animal welfare or damaging the planet.We aim to creat...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Director, AI & Enterprise Cloud Engineering

Director, AI & Enterprise Cloud Engineering

Hobbsnews • Atlanta, GA, United States
[job_card.full_time]
A leading consulting firm in Atlanta is looking for an Engineering Director for their Tax Ignition Team.This hybrid role involves defining technical strategies for large-scale programs, leading cro...[show_more]
[last_updated.last_updated_variable_days] • [promoted]