Client Services Manager

A company is looking for a Client Services Manager I to manage client relationships and service delivery for health and welfare benefits.

Key Responsibilities

Act as the primary owner of day-to-day client relationships and manage client expectations

Lead implementation of new clients and services, ensuring timely project updates and issue resolution

Educate and train clients on system usage and manage annual benefits open enrollment processes

Required Qualifications

3-5 years of benefits administration or employee benefits industry experience

3-5 years of direct client management experience

Proficiency with benefits systems and / or HRIS

Experience using project management tools

Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)