Claims and Client Care Advocate

Job Description

G&G is shaking up the insurance world with exceptional representatives who wow clients at every turn through technology and best-in-class service. We are on a mission to save auto and homeowners time and money while finding and servicing the best insurance for their needs. We’re serious about providing an exceptional experience to every person we interact with and using technology to save our clients money, time, and the hassle of dealing with insurance companies. Voted as the ‘Best Agency to Work For’ year after year by the Insurance Journal, G&G not only seeks to bring an exceptional experience to our clients, but to our employees as well. We’re just getting started with what we will accomplish! We’re looking for people who are just as passionate about helping make consumers’ financial lives easier as we are. We are looking for open-minded, highly motivated, and infectiously positive people to help us build an awesome new company for the insurance world. Your day will consist of providing exceptional experiences when servicing clients' requests as they relate to guiding clients through the claims process, billing, and answering policy-related questions. As our customer’s lives change, so should their insurance. Through the course of everyday customer interactions, you will identify and offer cross-sell and upsell opportunities. To be successful in this role, you should have the gift of gab and be able to earn our clients’ trust. Ultimately, you will help build and maintain our reputation as a company that offers top-notch client experiences during the insurance process. We are an open, diverse, and collaborative team working across multiple locations.
While we do not have a set start date, we are looking to build our pipeline of potential candidates for 2026. If you are interested learning more about a career with G&G, please apply! ​ What you’ll do…

• Supporting clients through the claims process from beginning to end
  
• Handling billing inquiries, coverage questions, and any other client inquiry that may arise
• Field inbound calls/text/emails/faxes regarding customer service requests.
  
• Investigate and solve complex problems with multiple parties involved
• Educate our clients on the details of their policies
• Identify and recommend cross-selling and upselling opportunities
• Leverage technology to meet our client’s evolving needs
• Work through customer service requests with quality and speed
• Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience
• Work effectively in a collaborative team environment
  

Requirements

You’d be a great fit if you are…

• A fast-learner who is meticulous, diligent, and proud about your work
• Adaptable, positively embrace change, and have a growth mindset
• Empathetic towards each client’s unique needs
• Open to two-way feedback and coaching, your success is our success!
• Interested in working in a fast-growing start-up environment
• Curious and willing to challenge the status quo
• Highly-motivated, have an entrepreneurial spirit, and a strong work ethic

Qualifications:

• Excellent communication skills: written, verbal and listening
• Insurance experience is not required, we will reimburse licensing fees (license required before start date) and provide extensive training so you become an insurance expert!
• High School Degree or equivalent
• 1 to 2 years of relevant work experience
• Ability to multitask, strong computer, analytical, decision-making, time management, and organizational skills
  

Benefits

Benefits + Perks:

• Competitive base salary of $39,000 per year + bonus opportunity
• 15 days PTO + 8 company Holidays + Your birthday
• Flexible schedule
• G&G provides a rich benefits package including health, dental, vision, and other supplemental health insurance options
• Retirement savings matching
• Company-sponsored team outings
• $15/mo gym/health/wellness stipend that increases with tenure
• 5 Star office perks including beverages and snacks
• A positive non-corporate atmosphere where diversity is valued
  
• Opportunity to win an all-inclusive trip to Mexico each quarter​
• Dynamic career growth and professional development opportunities within a growing company
  

G&G Independent Insurance is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.