Field Service Technician

Overview

As a Field Service Technician, you will specialize in repairing commercial laundry equipment for our direct distribution team. You will be dispatched from your home to troubleshoot and perform mechanical/electrical repairs on various makes of commercial laundry equipment (washers, dryers, ironers, etc.) at various business environments, such as work out facilities, laundromats, hospitals, motels etc. Building a healthy business relationship with our customers is critical to growing and maintaining our business and your positive attitude and work ethic will be instrumental in our success.

You should be adaptable, and self-motivated, have exceptional customer service skills, and a willingness to participate. The people who thrive at Alliance Laundry Systems Distribution love, take pride in their work and enjoy finding efficient ways to help our customers succeed.

The ideal candidate will be located within the Buffalo, NY area.

Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premises Laundry & Vended)
• Install replacement parts as needed
• Accurately document all service activities, including time and materials
• Accurately document all travel activities, including mileage and fuel purchases
• Communicate effectively with customers regarding repair work to ensure satisfaction
• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product
• Maintain tools, service equipment, and service vehicle (company supplied)
• Assist the install crews with equipment installations and deliveries
• Other tasks and responsibilities as required to maintain efficient department operations

Qualifications

Education and Experience:

• High school degree or equivalent is required
• Minimum of 2+ years of mechanical repair experience; laundry equipment experience preferred, but not required. Equivalent combination of education, training, and experience will be considered
• Working knowledge of electrical testing tools and/or other diagnostic/programing tools
• Experience in telephone and email/ticketing dispatch system-based customer support preferred
• Proficient computer skills including using MS Outlook, Word, and Excel preferred

Skills and Abilities:

• Strong Mechanical Acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues. Ability to read, interpret, and understand electrical and mechanical drawings. Ability to read schematics and utilize multi meters
• Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines
• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor
• Resilient; Able to confidently navigate ambiguity and change
• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity

Travel:

• Travel will be significant within the service territory; some overnight travel will be required for larger projects

Standard and Physical Requirements:

• Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and manual dexterity
• Position requires lifting, carrying, pushing, and pulling up to 50 lbs. frequently. For greater weight items assistive devices will be provided
• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus
• Must have a valid driver’s license. A company vehicle may be provided
• Must have a clean Motor Vehicle Record

This position offers:

• Company Vehicle
• Medical, vision, and dental benefits elegible on day 1.
• 401k match up to 6 percent
• 3 weeks or 120 hours of vacation plus 11 paid holidays
• Alliance Laundry Cares Scholarships: Six scholarships are available for the children of US-based Alliance Laundry Systems employees who are graduating high school seniors or currently enrolled at a college or university, or trade or technical school.
• Educational Assistance Program: All full-time employees are invited to take job-related classes or earn degrees.
• Employee Purchase Program

For New York the base compensation range for this role starts at $23.00 per hour . Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.