Event Staff Supervisor | Part-Time | Mullins Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a Event Staff Supervisor you will play a key leadership role in delivering a safe, friendly, and memorable experience for every guest. You will oversee and support team members in various roles-including ushers, ticket scanners, greeters, and concourse customer service staff-while ensuring that each area of the arena operates smoothly and efficiently. Your responsibilities include training, coaching, and supervising staff, responding to guest concerns, and maintaining high service standards across all touchpoints. With a strong focus on safety, communication, and guest satisfaction, you'll help create an atmosphere where fans feel welcome, informed, and excited to return.

This role pays an hourly rate of $16.00-$17.00

Benefits for Part-Time roles : 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31, 2025.

Responsibilities

• Provide direction, oversight, and supervision of the Event Staff employees.
• Provide training, coaching and supervision of "Potential Supervisors."
• Responsible for general set-up and break-down of customer access areas in addition to "building walk" responsibilities
• Function room and after-hours coverage, as needed.
• Provide the primary level of guest assistance in the seating area.
• Required to have a thorough knowledge of building policies, procedures and event requirements.
• Provide access control, crowd management and ensure the venue is safe for guests.
• Direct guests and provide venue information.
• Act upon all comments / complaints in a prompt and friendly manner.
• Complete appropriate reports when necessary
• Ensure a safe and fun environment for all guests, staff and performers.
• Event Staff employee uniform laundry / equipment responsibilities including inventory.
• Other duties as assigned.

Qualifications

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.