Customer Support Engineer

Pilatus is hiring a Customer Support

Engineer to join our team in Broomfield, CO. In this role, you will

be responsible for providing engineering level support to the

front-line Technical Support Engineering team in troubleshooting

complex systems and avionics problems relating to the PC-12 and

PC-24 aircraft. A successful person in this position will identify

and resolve technical and operational issues and provide

engineering documentation as needed. Take your career to the next

level with Pilatus Business Aircraft Ltd! What you do

Interprets and analyzes complex systems

problems, associated engineering and vendor literature

Provides technical assistance over the

telephone to Pilatus Service Centers and / or customers

Plans, coordinates, and participates in

technical field campaigns with customers, service centers, and

systems vendors to resolve in-service problems

Analyzes reported failures and problems in

systems and components and provides solutions to increase dispatch

reliability

Provides support with vendor

component and systems evaluations, testing, failure assessments,

and investigations and provides recommendations to improve dispatch

reliability

Writes and reviews technical

memos, procedure instructions, engineering reports and analysis,

and other documentation

What you bring

BS degree in Electrical Engineering or

equivalent qualifications meeting the position responsibilities

3 - 5 years of related experience; PC-12 / PC-24

aircraft or similar platforms preferred

Experience with troubleshooting complex aircraft systems on

state-of-the art aircraft

Honeywell

APEX / EPIC, Garmin G3000, or similar product experience is highly

desirable

FAA airframe and powerplant rating

and FAA inspection authorization desirable but not required

Experience writing engineering documents,

procedures, and technical documentation

Experience in Component Control Quantum, SAP, and Siemens

Teamcenter Engineering desirable

Maintains

all required documents to travel outside the . and ability to

travel on short notice; Participates in AOG, shift, and weekend

call rotation as needed / assigned

Must

qualify as a . person in compliance with ITAR 22 CFR

120.62

What we offer

11

paid holidays a year, plus 15 days of paid vacation time, and 6

days of paid sick / personal time to start with an increase to 20

days of paid vacation time after 5 years with Pilatus

90% of medical, dental, and vision premiums

paid for single coverage and 80% for family coverage, averaging $9,

600 annually

Monthly health savings account

(HSA) contributions totaling $2, 250 for single coverage and $3,

000 for family coverage annually

401(k)

retirement plan matching up to 6%

Life and

long-term disability insurance premiums paid in full

Tuition assistance available annually after

the first year