Financial Aid Advisor

Purpose:

The position is meant to help counsel students in completing their financial aid, translate the complexities of how financial aid and billing work, and ensure students are set up to succeed in their program.

Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation):

• Assists new applicants and enrolled students in completing the FAFSA and Federal Loan Applications
• Provides assistance in answering questions for applicants/enrolled students
• Represent the financial aid department at monthly Open House events and convey advice on how to secure tuition and living expenses to students and parents
• Maintains FA new student roster for FA management
• Makes initial Intro calls and establishes initial FA outreach
• Ensure compliance with laws, regulations, accreditation standards and professional guidelines regarding student enrollment and financial aid
• Oversees and assists student in FA computer area
• Works with Financial Aid Counselor’s in expediting of active outstanding student files
• Maintains established touch point process to ensure timely contact is made with students for each monthly roster
• Enter all correspondence and communication with students into systems
• Comply with federal regulations as outlined in the Department of Education handbook
• Offsite training as necessary to stay current on all Financial Aid issues
• Once hired must pass provided FA essentials training with 75% or better
• Applicant must not currently be or have been in default on student loans
• Able to communicate student academic progress as it pertains to financial aid
• In office five days a week for student walk ins

Non-Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation):

· Adhere to policies and procedures of The Los Angeles Film School.

· Maintain strict confidentiality of company and personnel information.

· Adhere to company attendance standards.

Other Responsibilities:

· Perform other duties as assigned.

Supervisory Responsibilities

• None

Competencies | Knowledge | Skills | Abilities:

• Self-motivated and able to balance multiple tasks simultaneously among changing priorities and deadlines.
• Excellent verbal and written communications skills.
• Ability to effectively and positively communicate with a customer-service oriented attitude.
• Professional, upbeat, social and dependable.
• Creative problem solver who works well in a team environment.
• Ability to relate, understand, and engage with students.
• Strong attention to detail and organizational skills.
• Understand and accurately apply customer service techniques.
• Outstanding customer service skills.
• Confident presenting general information to students both live and using video software.
• Comfortable in a fast-paced environment interacting with a diverse group of staff & students.

Education | Experience:

• Bachelor's Degree from an accredited college or university preferred but not required.
• Experience in higher education preferred but not required
• Positive Attitude
• Punctual
• Ability to complete tasks by required deadlines

Certificates | Licenses | Registrations: N/A

Computer Skills:

• Knowledge of Microsoft Word, Excel, and PowerPoint (or Mac equivalent).
• Must be comfortable with navigating standard e-mail systems, internal computer storage.
• Ability to learn new programs as required.

Environmental Factors (are those that are required and performed with or without an accommodation):

• In office work schedule Monday through Friday

Physical Demands (are those that are required and performed with or without an accommodation):

• N/A

Emotional & Mental Demands (are those that are required and performed with or without an accommodation):

• Ability to assist complex student situations and diverse groups.
• Ability to professionally handle crisis situations with an upset student

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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