Shift Manager

Shift Manager

The Shift Manager supervises shifts and / or work areas in

the operation of a Papa John’s restaurant to ensure high quality products and

customer service are delivered to ensure restaurant profitability. Other

responsibilities include the management of operations including the execution

of all Company policies, procedures, programs and systems. Ensure compliance

with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station

including, but not limited to, dough management, accuracy and proper

portioning. Performs assigned work station duties such as making quality

products, follows all product preparations procedures and maintains

established product holding times. Consistently contributes to achieving

the Company’s product goal. Commits to meeting the needs and expectations

of the restaurant’s customers, minimizes customer complaints and responds

appropriately to customer needs. Follows all policies and procedures as

outlined in our TM handbook including, but not limited to, image

(including car topper for delivery drivers), attendance, safety and

security.

• Exemplifies and exhibits the Core Values, maintains a positive

attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate

feedback and corrects problems when identified. Maintains product quality,

customer service, and performance responsibilities (such as MCE readiness,

food / labor costs, restaurant cleanliness, etc.) within acceptable

standards, follows all policies and procedures related to shift

management.

• Contribute to profit goals by ensuring they stay within company

guidelines and target goals by accurately utilizing the FOCUS System.

Execute cash management duties. Assist in the management of adequate

inventory levels using the company’s systems and guidelines to minimize

loss.

Key Ingredients

• High School diploma or GED preferred
• Must be 18+ years old
• Willing & able to work nights and weekends
• Serv-Safe / Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Skills : Cash

management; planning and organization; effective communication