Order Processing Specialist

Description

Acara Solutions is seeking an Order Processing Specialist to join our client in Buffalo, NY!

T his role is the first point of contact for all internal business units, supporting order entry, processing, and resolution of complex customer requests. The ideal candidate is analytical, proactive, and adaptable, with a strong focus on customer satisfaction.

Type : Direct Hire

Schedule : Monday-Friday 8AM to 5PM, 100% onsite

Pay : Up to 26 / HR

Responsibilities :

• Enter customer orders into the system
• Check that pricing is correct
• Set ship dates based on standard lead times
• Send order confirmations
• Inform customers of back orders or delays
• Communicate requests to speed up orders
• Process credits and debits for pricing issues
• Update orders when changes are made
• Help resolve product shortages and shipping damage issues
• Work with the manager to handle customer concerns
• Complete other tasks as assigned by management

Job Requirements

Required Skills / Qualifications :

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race / Color / Gender / Religion / National Origin / Disability / Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.