Client Project Manager I

Job Description

As a Client Project Manager at SmartRent, you'll be the primary contact for residents and property management throughout our product installation process. Your role involves setting clear expectations for the upcoming implementation, addressing any inquiries or issues that may arise, and ensuring projects stay on schedule. Collaboration with various teams within the company will be key to successfully managing projects and meeting client requirements.

In this role, we're seeking a motivated and proactive individual to join our team. The ideal candidate will have a passion for project management, thrive in a dynamic environment, and exhibit keen attention to detail throughout all project phases, from pre-installation planning to post-installation follow-up. This role requires exceptional organizational skills to keep projects on track and meet deadlines, coupled with a commitment to continuous learning and staying current with industry trends. If you're ready to make a difference and embrace the challenges of this role, we want to hear from you! *This position is hybrid at our Phoenix headquarters (3 days in the office).*

Responsibilities

• Oversee multiple projects and maintain regular communication with clients regarding the installation process and the comprehensive implementation of SmartRent's solutions.
• Have regular conversations with clients to understand any pain points and what will make their SmartRent experience successful.
• Prioritize and address client needs and requests on an ongoing basis.
• Collaborate with the Field team to coordinate project scheduling needs proactively.
• Internal collaboration with Sales, Account Management, Field Managers, Support, Product, and Engineering teams - you will be the voice of the external stakeholders.
• Identify and task issues that require involvement from Engineering, General Contractors, and internal teams like Billing or Sales.
• Lead community presentations to educate residents/staff on SmartRent's technological offerings and Implementation.
• Train local staff on basic troubleshooting, maintenance, and upkeep of SmartRent products/software as needed.
• Manage all order modifications, replacements, and returns
• Manage/coordinate any field returns.
• Efficiently manage emails and calendars, including prioritizing messages, scheduling, and coordinating meetings.
• Abide by company SLA standards.

Required Qualifications

• At least 2 years of experience in a customer-facing environment.
• At least 1 year of experience in project management or similar role.
• Experience with a CRM or project management solution (Salesforce, Jira, and Zendesk preferred).
• Must be tech savvy and computer literate, including proficiency in using Google Suite.
• Excellent written and verbal communication skills.
• Enthusiasm, patience, and multitasking skills are required to handle multiple client requests effectively.
• An analytical mindset with a passion for problem-solving.
• Experience with and a skill for de-escalating situations.
• An excellent work ethic and self-motivation.
• Time management and organizational skills.
• High attention to detail and process-oriented.
• The ability to write about technical subjects clearly and in an engaging style.
• A passion to grow & learn.
• Willingness and ability to travel up to 10% (including overnight stays) to client sites if needed.

Preferred Qualifications

• Experience in Property Management or Multi-Family housing.
• Technical understanding of how smart home devices work and how to install them.
• Hands-on experience with training new customers on software or physical products.
• Hands-on experience with software implementation while supporting customers using an Enterprise Hardware/Software or SaaS Solutions.
• Being adaptable to change and having previous experience in a fast-paced environment.

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