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Program Specialist - TGI
Program Specialist - TGILos Angeles LGBT Center • Los Angeles, CA, US
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Program Specialist - TGI

Program Specialist - TGI

Los Angeles LGBT Center • Los Angeles, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Position : Program Specialist - TGI Services

Department : Community Programs

Reports to : Program Manager, Trans Wellness Center

Compensation : $21.00-$26.39 per hour, plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am

Schedule : Monday-Friday, 10am-7pm

Status : 100% Full-Time, Non-Exempt, Union

Probation : 90 days

Location : Trans Wellness Center (TWC) & Trans

  • Lounge

Benefits : Medical, Dental, Vision, Life Insurance, Long-Term Disability, Employee Assistance Program, and 403(b) Retirement Plan

DEPARTMENT SUMMARY : The Los Angeles LGBT Center operates a comprehensive suite of clinical and social programs throughout Los Angeles. The Community Programs Department is dedicated to serving Black, Latinx, and TGI (Transgender, Gender Non-Conforming, and Intersex) communities through targeted social programming and collaborative partnerships with our clinic staff to connect clients with essential healthcare services. The Community Programs team includes the Trans Wellness Center, Mi Centro, Center South, Trans

  • Lounge, and the Outreach Team.

    • JOB SUMMARY : The Program Specialist - TGI services is a client-facing role that will primarily serve TWC and Trans

  • Lounge by providing warm, affirming interactions, serving as a primary point of contact for clients seeking services, and ensuring seamless access to TGI services and other relevant Center-wide resources. This position is essential to the daily operations of Trans Wellness Center and Trans Lounge and supports program operations, outreach and engagement efforts, evening virtual groups facilitation, volunteer coordination, materials development, and administrative needs.

    • This role serves as an ambassador for the Center’s commitment to dignity, respect, and affirming care while ensuring transgender, gender non-conforming, and intersex clients receive timely, culturally responsive services that support their health and wellbeing. This position requires exceptional interpersonal skills, cultural humility, and the ability to create welcoming, supportive environments that honor each client's unique identity and experiences.

    ESSENTIAL FUNCTIONS

    Client Services

  • Oversee drop-in space and utilize medical check-in display to engage with clients and provide navigation services as needed.
  • Process incoming client referrals either from outside entities and partner organizations or internally via the Cross Departmental Referral Form. Process outgoing client referrals, using the Cross Departmental Referral form for internal referrals or by connecting with designated contacts from outside partner agencies
  • Provide warm, affirming support in person and through prompt responses to emails and phone calls from clients seeking service
  • Process and coordinate distribution of tucking garment and binder requests for Trans
  • Lounge

    • Program Operations

  • Operate clothing closet on Wednesdays and Fridays, including client communication, flow management, and organization
  • Direct and coordinate donation intake, storage, and distribution
  • Support with social groups (i.e. Black Trans Fam and Rayos de Esperanza) by co-facilitating, drafting agendas, brainstorming group topics, handling reminder calls, etc.
  • Support with planning and day-of operations of Trans Pride LA Festival
  • Provide support for Trans Lounge, assisting with facilitation of monthly virtual groups and promoting classes
  • Follow security procedures in accordance with organizational approaches to conflict resolution, deescalation, with respect to organizational approaches process, safety, equipment, and facility access

    • Community Engagement & Outreach

  • Promote and conduct outreach for the Trans Wellness Center and Trans Lounge at external LGBTQ community events
  • Assist with planning and execution of outreach efforts with partner organizations across greater Los Angeles / Southern California area
  • Develop and maintain working relationships with community partners
  • Conduct outreach via social networking sites within guidelines provided by our MarCom and Creative teams.
  • Assist with in-person social events for TWC and Trans
  • Lounge including setup, breakdown, and on-site coordination

    • Volunteer Coordination & Materials Development

  • Support administrative responsibilities for interns and volunteers, including training, orientations, and timesheet submission
  • Maintain accurate volunteer files and assist in recruitment efforts
  • Assist in development, production, and revision of programmatic, educational, and outreach materials
  • Support marketing of programmatic and outreach efforts
  • Support with scheduling and coordinating availability with Trans
  • Lounge instructors

    • Administrative Support

  • Assist with survey data analysis and incorporate findings in program materials
  • Prepare assigned portions of monthly and quarterly reports as required by funders and supervisors
  • Participate in all staff meetings and required training events
  • Provide general administrative support to TWC programs and other duties as assigned

    • QUALIFICATIONS

  • Minimum 2 years’ experience in outreach, community organizing, or project management or equivalent education / certification
  • In-depth knowledge of and experience working with LGBTQ+ communities, particularly transgender and gender non-conforming populations
  • Experience working with family / domestic violence or LGBT crime victim populations preferred
  • Successful completion or willingness to complete a certification course that satisfies requirements of California Evidence Code 1037.1 a plus
  • Knowledge of general mental health factors impacting victims of crime
  • AHA CPR certification
  • Ability to follow a work plan
  • Proficiency with word processing, spreadsheets, and database operations
  • Demonstrated ability to create visually appealing outreach materials and public presence of the program
  • Demonstrated ability to provide culturally competent services to TGI people, people living with HIV, people with substance use challenges, people who are victims of crime, and communities of color
  • Bilingual skills a plus (English / Spanish fluency preferred)
  • Access to reliable transportation and the ability to be insured
  • Availability to work a flexible schedule including some evenings and weekends

    • The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical / physical / mental condition, pregnancy / childbirth and related medical condition, age, marital status, or veteran status.

    The Center requires that all staff working in Health Services clinical site locations receive the most up-to-date Influenza vaccinations and strongly recommends that staff also receive the latest COVID-19 vaccine. Staff not working at any of the Center’s clinical sites are encouraged to receive the latest COVID-19 and Influenza vaccines but are not required to do so.

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    Program Specialist • Los Angeles, CA, US

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