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Manager of Enterprise Technology
Manager of Enterprise TechnologyDSC Resources • Louisville, CO, US
Manager of Enterprise Technology

Manager of Enterprise Technology

DSC Resources • Louisville, CO, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.permanent]
[job_card.job_description]

Job Description

Job Description

MANAGER, ENTERPRISE TECHNOLOGY

Location : Louisville, Colorado, United States – Onsite 3 days / week, must be local

Employment Type : Full-time, Direct Hire

Work Authorization : Must be authorized to work in the United States without sponsorship now or in the future. We are unable to work with third-party agencies or provide visa sponsorship for this position.

We are seeking an experienced Enterprise Technology Manager to lead our US-based IT Helpdesk team and deliver exceptional technical support to our organization. Reporting to the Executive Director of IT Service Management, you will be a hands-on leader who both manages team operations and actively participates in resolving technical issues. This hybrid role requires onsite presence at our Louisville, Colorado headquarters at least 3 days per week.

KEY RESPONSIBILITIES

Team Leadership & Management

  • Lead, coach, and develop the US IT Helpdesk team through performance management and professional development initiatives
  • Build and maintain a high-performing team culture focused on accountability, collaboration, and continuous improvement
  • Drive employee engagement and retention through effective talent management practices
  • Champion company values and deliver exceptional customer experiences across all support interactions

Technical Support & Operations

  • Provide hands-on Tier 1-2 technical support for Windows and Mac environments, including hardware, software, network, and access issues
  • Manage helpdesk ticket queue and ensure timely resolution in accordance with established SLAs and departmental OKRs
  • Troubleshoot and resolve issues related to Microsoft 365, Active Directory, Azure AD, and cloud platforms
  • Implement process improvements to increase efficiency and enhance service delivery
  • Monitor and optimize helpdesk operations to manage high ticket volumes effectively

    • Strategic Collaboration & Communication

  • Collaborate with global end-user support teams in India and the EU to ensure consistent service delivery
  • Communicate effectively across all organizational levels, tailoring messages for different audiences
  • Build trusted relationships with cross-functional stakeholders and senior leadership
  • Influence peers and leaders in high-stakes situations to drive positive outcomes
  • Provide regular updates on helpdesk status, issues, and strategic initiatives

    • Process Improvement & Risk Management

  • Analyze operational data to identify improvement opportunities and implement solutions
  • Evaluate new tools and technologies to drive operational efficiencies
  • Identify and mitigate risks within helpdesk operations
  • Manage projects within budget and resource constraints

    • REQUIRED QUALIFICATIONS

  • 5-7 years of IT management experience leading technical support teams
  • Technical Expertise : Proven proficiency in providing Tier 1-2 IT support for Windows and Mac environments
  • In-depth knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive)
  • Strong experience with Active Directory and Azure Active Directory management
  • Experience with cloud environments (Azure, AWS) and user access management
  • Proficiency supporting business applications, including Adobe Creative Suite and Microsoft Office
  • Experience with collaboration platforms such as Slack
  • Strong understanding of ITSM best practices and ticket management systems
  • Excellent organizational skills with the ability to manage multiple priorities simultaneously
  • Outstanding communication, interpersonal, and leadership abilities
  • Proven track record of developing and mentoring team members
  • Experience managing within budget and resource constraints
  • Strong analytical and problem-solving skills
  • Must reside within commuting distance of Louisville, Colorado
  • Must be authorized to work in the United States without sponsorship

    • PREFERRED QUALIFICATIONS

  • Experience with IT procurement processes
  • ITIL, CompTIA A+, or other relevant IT certifications
  • Proficiency with project management tools (Teams, Kanban boards, Jira)
  • Experience with Jira Service Management for reporting and data analysis

    • COMPENSATION

    Base Salary : $87,400 - $116,500 plus performance bonus

    WORK ENVIRONMENT

    This is a hybrid position requiring onsite presence at our Louisville, Colorado headquarters at least 3 days per week, with residency in the Colorado area required.

    Equal Opportunity Employer

    We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Note : We are unable to accept applications from candidates requiring visa sponsorship or working through third-party agencies for this position.

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    Enterprise Technology • Louisville, CO, US

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