Program Manager

GCP Capacity Manager

This role requires attention to detail in the following areas :

• Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads.
• Resolve outstanding quota / capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).
• Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests.
• Resolve GCP capacity support escalations in coordination with frontline Support teams.
• Process feedback from account teams to ensure the Large Deals opportunity engagement is current across all systems.
• Process new requests for no capacity plan exceptions and ensure exception reporting accuracy.
• Prepare weekly performance metrics for review.
• Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.
• Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.
• Contribute to a regional handover process and set reminders for weekly team tasks.