General Manager

Primary Purpose
The inaugural General Manager of the Jie Du Inn will provide visionary high-energy and hands-on leadership to launch and operate all aspects of premier hospitality and lodging at University of the Pacifics new on-campus boutique inn. Slated to open in 2026 the 19 room Jie Du Inn is housed in a beautifully renovated historic property on Pacifics Stockton campus. Serving in a strategically vital role the General Manager will ensure an exceptional guest experience for prospective students and families alumni university guests and visiting dignitaries. More than a lodging destination the Jie Du Inn represents Pacifics commitment to experiential learning by offering students real world opportunities in hospitality management marketing event planning and operations. As the front porch of the University the Jie Du Inn will exemplify Pacifics hospitality excellence and community pride.

Essential Functions
Operational Leadership Define oversee and manage all aspects of daily operations including reservations marketing front desk housekeeping entertainment food and beverage and facilities. Design and implement systems and standards of performance to ensure consistent excellence in service. Manage budgets forecasting vendor contracts compliance and reporting. Hire train supervise and motivate staff including students to deliver a consistent elevated guest experience. Serve as a hands-on leader who models teamwork is visible and engaged in daily operations and is willing to assist wherever needed to ensure exceptional guest experiences. Ensure compliance with health safety and hygiene standards. Coordinate and collaborate with campus stakeholders. Foster a positive respectful workplace culture that balances high performance with staff well-being. Guest Experience & Brand Excellence Serve as the primary ambassador of the Jie Du Inn at Pacific ensuring a welcoming elegant and personalized guest experience aligned with university values. Implement feedback loops (e.g. guest surveys) and continuous improvement processes. Collaborate with marketing and advancement to uphold branding storytelling and alumni engagement through the inn. Maintain up-to-date knowledge of the local area services and experiences to enhance guest offerings. Strategic Integration with the University Partner with Admissions to design prospective student/family overnight experiences. Collaborate with University Advancement to host alumni donors and other campus visitors. Coordinate with Events and Athletics to accommodate visiting speakers teams campus visitors and dignitaries. Student Engagement and Experiential Learning Serve as a mentor and supervisor for student interns and part-time employees from the Eberhardt School of Business. Coordinate with the Hospitality Management concentration to align work experiences with curriculum. Support structured experiential learning modules or capstone projects in partnership with Eberhardt School faculty. Collaborate with faculty to create experiential opportunities that support learning objectives and establish feedback loops to evaluate achievement of learning outcomes. Event and Meeting Space Management Oversee scheduling and service of small events (e.g. private dinners board meetings wedding receptions). Ensure exceptional service quality and facility readiness for all events. Coordinate with campus scheduling systems to ensure alignment. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.

Minimum Qualifications
Bachelors degree. Five (5) years of experience as General Manager or senior operations leader in boutique/luxury hotel or high-end hospitality setting. Three (3) years of experience in a budgeting forecasting marketing or financial reporting.

Preferred Qualifications
Bachelors degree in hospitality/business/hotel management. Masters degree. Familiarity with PMS /reservation systems (e.g. Cloudbeds Little Hotelier). Proven success in delivering exceptional guest service in a mission-driven environment. Strong business acumen: budgeting forecasting marketing and financial reporting. Deep appreciation for higher education and alumni relations. Creative thinker with a service-first mindset. Comfortable working in a startup environment and building systems from the ground up. Hands-on collaborative and approachable leader who builds trust and inspires team loyalty. Embrace collaboration across departments and disciplines. Energetic and polished presence to represent the University and host high-profile guests. Experience launching or managing a new hospitality venture. Experience working with students interns or in an educational setting. Demonstrated success in innovative and visionary leadership. Passion for mentoring teaching or contributing to the professional development of young adults. Excellent interpersonal communication and organizational skills. Experience in group sales or partnership development to drive occupancy and brand visibility. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.