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Technical Customer Service Representative
Technical Customer Service RepresentativeHarris • Hoffman Estates, Illinois, USA
Technical Customer Service Representative

Technical Customer Service Representative

Harris • Hoffman Estates, Illinois, USA
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  • [job_card.full_time]
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Technical Customer Support Representative (TCSR)

This role reports to the Customer Support Manager.

Salary Range : $27-32 / hour.

What Youll Do :

As a Technical Customer Support Representative youll provide technical phone support to customers using the OBIX system. Your main goal is to quickly find and fix their technical problems. Youll offer excellent customer service work well with a team manage your tasks effectively and handle a busy workload. This role involves working on-call and rotating shifts and youll be expected to work independently with little supervision.

Your Responsibilities :

  • Help customers through difficult or emotional situations.
  • Respond to customer needs quickly and ask for feedback to improve service.
  • Skillfully gather and analyze information to find solutions working well with others to solve problems.
  • Support Windows servers () and desktops (Windows 7 8 10).
  • Help with assigned projects sharing updates on progress and changes.
  • Finish projects and administrative tasks on time and correctly.
  • Follow company policies and procedures.
  • Support the companys goals and values.
  • Help monitor BeCA calls.

Experience & Education :

  • 3 to 5 years of relevant experience.
  • An Associates degree in a technical field or similar training from a two-year college or technical school is required. A Bachelors degree is preferred.
  • Must have MCP or MCTS certification and A certifications. Network certification is a plus.
  • Youll need to complete specific training and certification for our companys software.
  • Experience using ticketing software.
  • Experience working in a 24 / 7 environment.

    • Skills & Knowledge :

  • Excellent ability to understand analyze troubleshoot and fix technical problems.
  • Strong communication skills both spoken and written and good phone manners.
  • Solid understanding of Windows 7 Pro Windows 8 and Windows 10 for desktop support and maintenance.
  • Good understanding of Windows Server 2008 / 2012 / 2016.
  • Experience with computer hardware for servers and workstations.
  • Experience supporting network systems including Microsoft Active Directory TCP / IP DNS DHCP WINS anti-virus software setup Windows Updates IIS and Terminal Services.
  • Familiarity with database software.
  • Able to write clear reports and emails and communicate effectively with customers and co-workers.
  • Skilled in using spreadsheet and word processing software.

    • Other Requirements :

  • Willingness to travel occasionally and work overtime when needed.
  • Must have a valid drivers license and passport.
  • Must have reliable transportation.
  • Maintain a professional attitude treating everyone with respect especially when under pressure.
  • Be dependable and on time for work meetings and appointments.
  • Able to carry and lift computer equipment weighing over 50 lbs.
  • Able to hear audible alarms from the CCSI system.

    • What We Offer

  • 3 weeks vacation and 5 personal days
  • Comprehensive medical dental and vision benefits starting from your first day
  • Employee stock ownership and RRSP / 401k matching programs
  • Lifestyle rewards
  • Remote work and more

    • About Us

    OBIX a business unit of Clinical Computer Systems Inc. (CCSI) specializes in developing and supporting the OBIX Perinatal Data System a comprehensive software solution designed for labor and delivery departments in hospitals. Operating within the healthcare industry OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals electronic health records (EHRs). Their offerings include real-time surveillance of fetal heart rates and maternal vital signs comprehensive perinatal records and various integration options to streamline clinical workflows. OBIX serves a diverse clientele including hospitals and healthcare facilities across the United States and internationally such as Dubai Health which partnered with OBIX to enhance maternity and newborn care. As part of Harris Computers healthcare vertical OBIX remains dedicated to supporting obstetric professionals in delivering optimal outcomes for mothers and babies.

    Required Experience :

    Unclear Seniority

    Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 27 - 32

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