Ancillary Programs Manager

Ancillary Programs Manager

Vibee is seeking an experienced Ancillary Programs Manager to oversee and optimize all ancillary program revenues and inclusions for our destination experience packages. This role will be pivotal in managing partnerships, financial aspects, and promotional strategies related to add-ons such as additional experiences, souvenir or collectible items, VIP gift components, dining options, wellness kits, and welcome amenities. This role will report to the Director of Partnerships.

Responsibilities including but not limited to :

• Revenue Management
• Manage and optimize ancillary program revenues, including financial oversight, budget management, and commission negotiations.
• Coordinate with finance for accurate sales reporting, invoice verification, and commission reconciliation.
• Drive data-driven decision making : Analyze performance metrics, guest experience feedback, and market trends to inform business decisions, identify growth opportunities, and optimize existing offerings.
• Develop and execute commercial ancillary strategy : Define and implement strategic plans for each ancillary product, including pricing, promotions, and product enhancements, aligned with brand positioning and guest experiences and expectations.
• Partnership Development
• Identify and solicit new partners to enhance program inclusions, negotiating terms and commissions for sales of package add-ons.
• Maintain relationships with existing partners, ensuring mutual growth and satisfaction.
• Manage vendor and partner relationships : Negotiate and manage contracts with third-party providers, ensuring service quality, cost-effectiveness, and alignment with brand standards and guest experience goals.
• In collaboration with the Director of Partnerships, identify opportunities for affiliate partnerships or sales opportunities with external organizations or individuals.
• Project and Operational Execution
• Collaborate with cross-functional teams to plan, design, and execute ancillary program elements, ensuring alignment with brand standards and customer expectations.
• Utilize project management tools to maintain detailed project timelines, track progress, and communicate updates to stakeholders.
• Coordinate the execution of ancillary program elements, including hiring and managing contract team members for fulfillment and kitting of gift bags, shipping operations, and onsite distribution.
• Oversee inventory management processes, ensuring accurate tracking and timely replenishment of stock.
• Logistics and Onsite Management
• Manage logistical operations for ancillary program elements, including venue logistics, setup, and onsite coordination during events, when required.
• Ensure smooth operation of all ancillary services, troubleshooting issues as they arise and maintaining a high standard of service delivery.
• Marketing and Promotion
• Work closely with the Marketing Department to develop promotional strategies for ancillary program elements, ensuring alignment with brand objectives and maximizing exposure.
• Partner with the Marketing Department to create compelling marketing materials and campaigns to drive sales and engagement with package add-ons.
• Financial Administration
• Monitor and analyze financial performance of ancillary revenue streams, providing regular reports and insights to senior management.
• Ensure compliance with financial policies and procedures, including budget adherence and expense management.
• Collaborate with Finance and cross-functional teams to develop accurate revenue projections, monitor performance against targets, and proactively identify risks and opportunities to optimize financial outcomes.
• Team Leadership and Development
• Lead a team responsible for various aspects of ancillary revenue management and operational support, including kitting of gift bags or wellness kits, amongst other items or executing shipping operations as required.
• Foster a collaborative and supportive work environment, promoting professional growth and development opportunities for team members.
• Lead and develop high-performing teams : Manage and mentor a team of professionals, fostering a culture of accountability, innovation, and collaboration to achieve business objectives.

Qualifications :

Work Environment :

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.

Equal Employment Opportunity

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Hiring Salary Range : $70,000.00- 85,000.00 USD. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful