Director of Operations - Remote | High-Growth Real Estate Team

Spencer Hsu Real Estate Team @ eXp Realty

Remote (SF Bay Area market focus)

About Us

We're a top 0.5% nationally ranked real estate team producing $80M+ annually in Silicon Valley's luxury market. Our founder, Spencer Hsu, is a recognized content creator (7K YouTube subscribers, 40K newsletter subscribers) and top producer serving high-net-worth tech clients in Palo Alto, Los Altos, Menlo Park, and surrounding areas.

We're at a major inflection point :

• 2025 : 70 transactions, $1.5M in revenue
• 2026 goal : 140 transactions, $3M+ in revenue
• Current team : 4 agents who need leadership and accountability
• What we need : An entrepreneurial operator to build the machine while our founder focuses on $2M+ listings and brand growth

This is a fully remote role , but you must understand the Bay Area real estate market and be comfortable operating in Pacific Time Zone hours.

The Role : What You'll Actually Do

You're not inheriting a well-oiled machine. You're building it from scratch . This role is 40% recruiting, 40% accountability / coaching, 20% systems / operations.

Recruiting (40% of your time) :

Agent Accountability & Performance (40% of your time) :

Operations & Systems (20% of your time) :

What Success Looks Like

90 days :

1 year :

Compensation & Benefits

Trial Period (First 90 days / Q1 2026) :

Full-Time (After 90 days) :

Compensation examples :

Conservative scenario (Year 1) :

Target scenario (Year 1) :

Aggressive scenario (Year 1) :

What's NOT included :

Long-term upside :

You're a Great Fit If :

Experience & Skills :

Working Style :

you don't need to be the visionary, but you need to make the vision happen

Spencer is traveling internationally Jan-Feb 2026; you need to operate autonomously

there's no employee handbook or perfect process to follow; you build it

you're motivated by seeing the scoreboard move, not just checking boxes

you operate with speed and bias toward action

Character & Values :

You're NOT a Fit If :

The Hiring Process

We're thorough because this role is critical. Here's what to expect :

Timeline : We're moving fast and reviewing applications on a rolling basis. If you're a strong candidate, we'll reach out within 1-2 business days.

About the Team You'll Manage

Current roster :

All team members are remote. You'll coordinate via email, Zoom, and CRM.

Why Join Us?

The upside is real :

What you'll learn :

Who you'll work with :

Questions?

"Do I need a real estate license?"

No. We care about recruiting and leadership experience, not real estate credentials.

"What if I don't know the Bay Area market?"

That's fine if you're a fast learner. We'll teach you the market; you bring the recruiting and operations expertise.

"Is this really remote, or will you expect me to move to the Bay Area?"

Truly remote. Occasional in-person for big events (maybe 2-3x / year), but day-to-day is 100% remote.

"What time zone do I need to work in?"

Pacific Time business hours (9am-6pm PT) for core collaboration. Some flexibility, but agents and team are on PT.

"Why no health insurance?"

We're a small, lean team. The salary range reflects this. If health insurance is a dealbreaker, this isn't the right fit.

"What's the work-from-home setup expectation?"

Reliable internet, professional Zoom background, and availability during business hours. You provide your own equipment.