Customer Support Associate

A company is looking for a Customer Support Associate for the West Coast.

Key Responsibilities

Serve as the first point of contact for customer inquiries via email, phone, and chat

Troubleshoot order issues, platform access, product questions, and general support needs

Maintain detailed records of customer interactions and collaborate with internal teams to resolve issues

Required Qualifications

1-3 years of experience in a customer support or technical support role, preferably in education or EdTech

Proficient in using support tools and CRMs, with Salesforce experience preferred

Empathetic and patient approach to problem-solving with a customer-first mindset

Comfortable working in a fast-paced, remote work environment

Spanish proficiency preferred