Implementation Manager, IT

Implementation Manager, IT

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of America's best startup employers by Forbes.

Rippling's Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products.

Our engagements are consultative. Our specialists deeply understand the customers' unique pain points, offer creative solutions, and build / set up their Rippling environment to address their needs. Hence, our specialists serve as a bridge between the customer and product teams. They are instrumental in driving adoption.

This role is to manage a new team of IT Specialists to drive exponential impact of LTV and adoption.

The ideal candidate for this role has experience leading teams, building processes and systems, driving operational rigor, implementing IT products (specifically- Apps, MDM, Okta, Azure), and working with cross-functional stakeholders. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

What You Will Do

• Mentor, hire, and lead a team of product specialists.
• Drive an implementation team to successfully meet KPIs : productivity, project completions, adoption thresholds, and CSAT.
• Continuously measure the effectiveness and quality of our IT implementations and make process improvements.
• Work cross-functionally with sales, CX, and product managers to improve adoption, retention, and LTV.
• Lead trainings for internal and external resources to increase the overall knowledge of Rippling's IT products.
• Actively contribute to the development of Rippling's IT Products through collaboration with sales, product, and engineering.
• Regularly coordinate with product and engineering teams to fix bugs and launch new features.
• Serve as a connector between engineering, product, and other customer-facing teams.
• Organize beta programs and support GTM efforts for IT product launches.

What You Will Need

Please note : This role requires you to work in the US Shift.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.