Instructional Technology Services Manager

Job Summary/Basic Function:

Lead, supervise, and manage Instructional Technology Support team. Assist the team in providing guidance for instructional technologies and provide consulting, training, and support in the use of both existing and emerging technologies. Provide instructional technology and design support specifically related to multimedia for online, face-to-face, and hybrid courses. Develop and facilitate instructional technology and multimedia training for faculty focusing on online and face to face learning pedagogy. Minimum Qualifications

• Bachelor’s degree in instructional technology, instructional design, or related discipline and 6 years’ professional work experience; or Associate’s degree in information technology or a related field and 8 years’ professional work experience; 10+ years professional experience and certifications will be considered in leu of degree.
• 3 years’ experience supervising technical staff.
• Experience supporting customers who utilize learning management systems, lecture capture services, web collaboration tools and other instructional technology tools.
• Exceptional organizational and communication skills and the ability to work collaboratively and professionally within a fast-paced team.
• Strong manager of people, effective communicator, and efficient project manager.
• Ability to be detail oriented while independently managing and prioritizing multiple tasks and assignments.
• Demonstrated skills in good customer service and customer relationship management.
• Experience in staff supervision including training, and delegation of duties, cross-training staff to create a team environment.
• Experience in providing training, documentation and resources to a user community.
• Experience with enterprise-level software support and IT service management best practices.

Preferred Qualifications

• Master’s degree in instructional design, instructional technology, or other related discipline.
• Experience teaching in K-12 or higher education.

Essential Functions and percent of time (cont'd):