Sales Operations Specialist

Sales Operations Specialist

GenScript Biotech Corporation is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy, vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio's total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing.

Job Title: Sales Operations Specialist / Manager

Location: United States (can be based remotely)

GenScript is seeking a Sales Operations Specialist to support data analysis and CRM operations for the commercial department. The base salary range for this position is $70,000 - $80,000.

Key Responsibilities

Data Analysis & Reporting:

• Develop and track key performance metrics to assess sales team productivity, effectiveness, and identify improvement opportunities.
• Prepare and deliver regular reports that highlight key findings, performance trends, and actionable insights.
• Create and manage dashboards to support decision-making by the commercial team.

Sales Tools (CRM) Management:

• Oversee the CRM system to ensure it meets local business needs and maintains data accuracy.
• Troubleshoot and resolve system issues; identify opportunities for productivity improvements through system enhancements or the introduction of new tools/IT solutions.
• Provide training on sales tools (e.g., CRM system) to ensure the sales team is well-equipped to meet targets and drive growth.

Other Duties:

• Handle specific projects and tasks as assigned by the supervisor.

Qualifications Needed:

Education:

• Bachelor's degree or above in Biology, Data Analytics, Software Engineering, or a related field.

Languages:

• Bilingual in English and Mandarin (preferred).

Experience:

• Minimum 2-3 years of experience in CRM operations (e.g., Microsoft Dynamics 365, Salesforce) or a similar sales operations role, with strong business analytics skills.
• Prior field experience in sales as a representative or front-line manager is preferred.

GenScript USA Inc./ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. GenScript USA Inc./ProBio Inc. maintains a drug-free workplace. Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.