Customer Service Representative

Experienced Specialist within the Customer Service job family. Applies acquired job skills and company policies and procedures to complete assigned tasks. Complexity & Problem Solving: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Collaboration & Interaction: Normally follows established procedures on routine work, requires instructions only on new assignments.
Experienced Specialist (Hourly)

Position Requirements

• High school diploma
• 1-3 years experience in a call center, customer, or client support environment.
• Adherence to all compliance and auditing requirements when processing orders, applications, returns, and requests.
• Support the Regional Managers and Field Sales Representatives with reporting, pricing inquiries, purchase order entry, and customer support.
• Identify continuous improvement opportunities in processes and make recommendations that improve the efficiency of the overall customer service process.
• Partner with cross-functional teams as necessary to meet required business and customer needs.
• Strong PC skills including experience with MS Office Suite and familiarity with ERP systems and proficiency in CRM systems, Salesforce preferred.
• Analytical thinker with a knack for creative resolutions and strong problem-solving skills.
• Skilled in effective verbal and written communication.
• Ability to multi-task, organize, prioritize, and manage time effectively.

Physical Requirements

• Ability to stand, walk, and sit for long periods of time; talk and hear, both in person and by telephone; handle or feel objects or controls, reach with hands and arms; and occasionally lift/push/pull/carry up to 25 pounds.

Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation.

Benefits:

• Robust Safety Team to prioritize your safety
• Medical, Dental, Vision coverage
• Life Insurance, Short Term and Long Term Disability, etc.
• 401(k) and Roth IRA options, with company match, after 30 days
• Paid Holidays - no waiting period
• Multiple Bonus Opportunities, such as referrals
• Tuition Reimbursement
• Wellness Membership Reimbursement
• On Site Yoga, Massage & Fitness Training
• Career Advancement Opportunities
• Employee Recognition Programs
• Summer BBQ's, Transparent Communication, Health & Wellness Challenges, and many other Employee Events
• Financial Wellness Program
• Raffles, OMG gear, prizes... and more!