Internet Sales Consultant/Client Portfolio Sales Consultant | BMW Westlake

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Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

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Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars.

Our BMW Westlake dealership in Thousand Oaks is seeking an Internet Sales Consultant/Client Portfolio Sales Consultant. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively coordinating internet originated inquiries from prospective clients to achieve sales goals and objectives established by senior management relevant to the strategic plan and market share expectations and implement best practices and The Rusnak Standard to deliver superior client and associate satisfaction. In addition, you will also be effectively managing client portfolios and providing exclusive, dedicated sales representation solely to current and former Clients and their referrals by engaging in the selling of new and pre-owned vehicles, products and services, thereby achieving sales goals and objectives relevant to the Company's strategic plan.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

What We Offer

• Professional development and opportunities to grow within a well-respected company
• Competitive pay
• Health insurance coverage (medical, dental, vision, and life)
• Comprehensive benefits package including annual wellness fair and employee assistance program (EAP)
• 401(k) retirement plan
• Flexible spending account
• Paid time-off (vacation pay, sick pay, holiday pay)
• Parental leave
• Employee perks (sports games, theme parks, etc.)
• Employee referral bonus program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities

Successfully manages internet sales and profit objectives

• Develops, consistently monitors, and adjusts sales goals (financial/budgets and volumes) to achieve company and franchise sales objectives.
• Proactively works with sales consultants, general sales manager (GSM) and/or general manager (GM) to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals.
• Analyzes market and franchise data to develop growth plan and identify areas of opportunity.
• Proactively and consistently works with management to ensure that revenue targets are met.
• Works closely with management to develop and implement effective cost control strategies.
• On a weekly and monthly basis, monitors sales and profitability to ensure strategic goals are being met.

Effectively and efficiently manages e-business processes and procedures

• Follows the processes and procedures established to market the Rusnak Auto Group, franchise vehicle inventories, and the lead services used to drive e-business to the group.
• Ensures accuracy of data at all times relative to inventories.
• Ensures that all PPI is protected at all times in a manner that meets all governmental requirements.
• Ensures timely reporting of e-business activity to the general manager and general sales manager.

Effectively and efficiently implements strategic planning

• Proactively participates in the company strategic planning process.
• Implements the corporate planning process.
• Works with GSM to develop the corporate plan.
• Works with GSM to evaluate performance and develop strategies for improving the performance against the corporate plan.
• Analyzes current market conditions.
• Evaluates department personnel with the GSM to ensure we continually have the right candidate at the right time for the right position.

Ensures consistent adherence to corporate CRM requirements

• Evaluates department personnel with the GSM to ensure we continually have the right candidate at the right time for the right position.
• Adheres to the corporate requirements using the CRM tool.
• Ensures emails sent through CRM for accurate accountability.
• Works to increase conversions from leads to shown appointments.

Consistently meets or exceeds sales objectives and effectively manages portfolio:

• Builds, manages, and develops the sales portfolio by providing an enhanced, personalized customer experience that encourages loyalty to the RUSNAK brand and accomplishes customer retention.
• Consistently meets or exceeds the goal of satisfying the transportation needs of our clients.
• Consistently provides exceptional service during and after the sale resulting in CSI scores that exceed the manufacturer's benchmark.
• Implement strategies that strengthen client relationships and achieve increased client satisfaction.
• Utilizing a targeted approach on current products and services to maintain consistent client and referral engagement.
• Consistently seeks to improve client experience by seeking feedback and acting on it.
• Develops, implements, monitors, and adjusts sales goals with sales management to achieve personal and company sales objectives.
• Consistently meets or exceeds the goal of satisfying the transportation needs of our clients.
• Proactively works with the sales manager, general sales manager, and/or general manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals; attends and actively participates in all sales meetings.
• Sells, leases, delivers a pre-agreed upon monthly minimum amount of vehicles.
• Consistently assists each client with selecting a vehicle by asking questions, listening carefully to their responses, and matching their expectations with our vehicles by fully explaining product performance, application, benefits, and optional equipment.
• Offers test drives to all clients; strictly follows company policies and procedure regarding test drives; prior to test drive, obtains proper identification from client.
• Knows, understands, and strictly follows all company, local, state, and federal, policies, rules, and regulations regarding automobile sales.
• Knows and understands equity and values; fully capable of explaining depreciation to the client.
• Consistently ensures that a member of the sales management team has the opportunity to meet each client.
• Ensures that all closed deals are forwarded to the finance and insurance manager (F&I manager), along with properly completed paperwork, such as, but not limited to, insurance information and title.
• Consistently ensures that all sales orders are completed and paperwork is processed in accordance with established company policies and procedures.
• Prior to client arrival, ensures sold vehicle is ready for delivery.
• Delivers vehicle to client; ensures that the client fully understands the vehicle's operating features, warranty, and paperwork.
• Introduces clients to service department team; emphasizes to client the quality and efficiency of service repairs and maintenance available in the dealership's service department; schedules first service appointment.
• Consistently follows up on all post-delivery items, such as, but not limited to, tag/title work, "we-owes," and special requests, to ensure that we continue to meet or exceed client expectations.
• Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external clients

Qualifications

• Experience required: A minimum of 3 years in position of sales or similar positions in automotive industry.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills (Bi-lingual in English and Mandarin/Cantonese or other language is an asset in this position).
• License required: Current California driver license with satisfactory Department of Motor Vehicle driving record.
• License required: Current California sales license.

Degree/Diploma

High school diploma/GED: Required