Water Damage Technician

At assigned customer locations perform restoration services as required. Maintain a high standard of customer service. Complete daily paperwork.

• Be a good ambassador/representative for COIT Services, Inc.
• Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
• Completes customer service schedules on time. Keeps internal personnel informed of daily schedule.
• Demonstrates professional knowledge of all company products and services.
• Determines customer requirements and communicates them with supervisor.
• Using appropriate cleaning products and wearing appropriate safety equipment, provides professional cleaning services in customer’s home using company provided equipment (i.e., truck mounted cleaning machines, portable cleaning machines, etc).
• Follow all safety procedures including the contents of the safety bucket.
• Prior to leaving, provide customers with any necessary safety information or instructions concerning the areas just cleaned.
• Follow all company procedures and requirements concerning equipment and tool maintenance and operation.
• Handle customer complaints and challenging situations in a professional manner.
• Resolves customer complaints in a manner mutually satisfactory to both customer and company. Access relevant information and contact appropriate personnel. Follow established policies and resolve customer concerns to satisfaction of Company and customer.
• Inspect customer complaints. Provide timely feedback to the Company regarding customer complaints.
• Operate company vehicle with good judgment, obeying all laws and rules of the road.
• Maintain an acceptable driving record.
• Maintain assigned company vehicle in accordance with all policies and procedures.
• On a daily basis, accurately complete all water technician paperwork (written and electronic) and have all supporting documents in order.
• Satisfactorily complete daily check-out and check-in procedures in a timely manner.
• Maintain IICRC certification in WRT/ASD.

• Maintain a high level of personal grooming and appearance.
• Wear a clean, neat, and proper company uniform every day.
• Meet company standards for attendance and punctuality.
• Maintain effective working relationships at all levels of the company.
• Attend training meetings as required.
• Perform all other duties as assigned.