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Entry Level Help Desk Associate
Entry Level Help Desk AssociateKano Consultants Inc. • Pleasanton, CA, United States
Entry Level Help Desk Associate

Entry Level Help Desk Associate

Kano Consultants Inc. • Pleasanton, CA, United States
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  • [job_card.full_time]
  • [job_card.part_time]
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Company Description

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction / maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.

We are looking to hire a proactive  Entry-Level Help Desk Associate  to join our team!  This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience.

Title :  Entry-Level Help Desk Associate

Location :   75% remote 25% Pleasanton California

Employment Type :  Part-time / Independent Contractor to start with the potential to be full time.

Primary Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Document and log all support interactions in the ticketing system.
  • Assist in setting up and maintaining workstations, laptops, and other equipment.
  • Stay updated on company systems, policies and procedures.

Position Requirements

  • Bachelor’s degree in computer science, IT, or related field is desired but not required
  • Strong knowledge of IT security principles and best practices
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills and attention to detail
  • Ability to troubleshoot common technical problems.
  • Self-learner and ability to work in an agile and cross-functional environment
  • Strong interpersonal skills with the ability to positively work with others.
  • Eagerness to learn and adapt to new technologies

    • How to Apply :

  • Upload updated Resume
  • Fill out our  Screening Questionnaire Form  through the link below :

    • PLEASE NOTE : Failure to complete the screening questionnaire will not be considered.

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    Help Desk Associate • Pleasanton, CA, United States

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