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Client Engagement Director
Client Engagement DirectorrSTAR Technologies LLC. • Westmont, Illinois, United States
Client Engagement Director

Client Engagement Director

rSTAR Technologies LLC. • Westmont, Illinois, United States
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rSTAR is looking for a Client Engagement Director in Chicago who has ecellent eperience in sales, managing sales team and IT Service industry

Tasks

Position : Client Engagement Director

Type : Full Time

Client : rSTAR Technologies

Job Description

Role Summary

We are seeking a Client Engagement Director to lead and manage our Client Partner team on a day-to-day basis. This role will serve as the strategic coach, performance driver, and escalation point for all client partners, ensuring alignment with revenue goals, delivery excellence, and client satisfaction. Additionally, hybrid role will be responsible to carry an individual sales number along with a team lead group sales number, expected to generate new revenue by driving pipeline development, opportunity closure, and account growth.

Key Responsibilities

Client Partner Oversight & Enablement

  • Serve as the daily leader and performance coach for the Client Partner team
  • Provide guidance on account strategy, client engagement best practices, and solution positioning
  • Track KPIs across the client partner portfolio (pipeline, CSAT, renewals, expansion)
  • Ensure Client Partners are delivering value and driving measurable business outcomes for their accounts
  • Step in as key sponsor or escalation point for key client relationships as needed

Revenue Ownership & Sales Leadership

  • Own an individual sales number and be accountable for generating revenue via net new sales or account expansions
  • Develop and execute go-to-market plans aligned with rSTAR’s offerings and industry verticals
  • Drive pipeline generation through networking, referrals, strategic prospecting, and collaboration with marketing
  • Lead or support strategic deals and complex negotiations
  • Partner with solution architects and delivery leaders to shape proposals and ensure delivery alignment

    • Cross-Functional Collaboration

  • Work closely with marketing to influence campaigns, content, and events that support sales growth
  • Collaborate with delivery teams to ensure seamless project execution and renewals
  • Liaise with Partner Managers and Alliances teams to co-sell with platforms like Oracle, Salesforce, Google, and Microsoft

    • Required Qualifications

  • 10+ years of experience in IT services sales, client engagement, or enterprise account management
  • Proven ability to manage teams (directly or in a dotted-line model) and coach them toward sales / revenue goals reporting to the VP of Client Engagement
  • Strong track record of meeting or exceeding sales quotas
  • Familiarity with CRM systems (Salesforce preferred), proposal writing, and sales pipeline management
  • Excellent communication, leadership, and interpersonal skills
  • Experience selling digital transformation services, managed services, or technology consulting

    • Preferred Qualifications

  • Prior experience managing Client Partners, Account Managers, or Sales Executives
  • Prior experience with IT Consulting companies in hunting and farming concepts with key enterprise target accounts
  • Experience with platforms like Salesforce, Oracle, Google, Microsoft, or cloud solutions
  • Exposure to multiple verticals such as Manufacturing, Energy & Utilities, or other Asset Intensive industries
  • Understanding of partner-led selling and co-sell motions with large OEMs

    • Requirements

    Excellent experience in IT Services, System Integration

  • Prior experience managing Client Partners, Account Managers, or Sales Executives
  • Prior experience with IT Consulting companies in hunting and farming concepts with key enterprise target accounts
  • Experience with platforms like Salesforce, Oracle, Google, Microsoft, or cloud solutions
  • Exposure to multiple verticals such as Manufacturing, Energy & Utilities, or other Asset Intensive industries
  • Understanding of partner-led selling and co-sell motions with large OEMs

    • Benefits

    100% free medical including dental and vision, 50% contribution for dependents, 401K option, paid holidays, sick leaves, accrued holidays etc.

    If you are interested please send your updated resume.

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    Director Client Engagement • Westmont, Illinois, United States

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