Patient Service Specialist

A company is looking for a Patient Service Specialist to assist patients by managing incoming calls related to appointments and medical care needs.

Key Responsibilities

Manage a high volume of incoming patient calls, providing support and directing inquiries as needed

Document call details in the electronic medical record and ensure patient information is up to date

Deescalate issues with upset patients and collaborate with the interdisciplinary care team to resolve operational difficulties

Required Qualifications

High School Diploma / GED (or higher)

1+ years of customer service experience in a clinical setting

1+ years of Electronic Medical Record (EMR) experience

Ability to work full time (40 hours / week) with flexible scheduling

Must be 18 years of age or older