Public Trust Help Desk TechnicianVirtualVocations • Fort Myers, Florida, United States
Public Trust Help Desk Technician
VirtualVocations • Fort Myers, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Monitoring and Incident Response Team Member (Help Desk).
Key Responsibilities
Handle Tier 1 / 2 Service Desk escalations through various communication methods
Support 24 / 7 network and service monitoring activities and coordinate incident management
Develop, maintain, and implement SOPs and documentation while closing out tickets after resolution
Required Qualifications
High School Diploma or equivalent
4+ years of applicable work experience
Ability to obtain and maintain a public trust security clearance
U.S. Citizen
Experience supporting Windows 7, Windows 10, and MS Office 2013
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Help Desk Technician • Fort Myers, Florida, United States
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