Desktop Support Technician / Trainer

Your role :   Hire-Ability’s i-Ability Desktop Technician / Trainer provides instruction, support, and supervision of program participants / trainees. This role facilitates quality control mechanisms and provides direct project services, serving as a single point of contact for end users to receive support and maintenance within SFDPH-BHS at Zuckerberg San Francisco General Hospital.

POSITION OPEN ONLY TO CONSUMERS / PARTICIPANTS OF THE SAN FRANCISCO COMMUNITY BEHAVIORAL HEALTH SERVICES

Essential Responsibilities include :

• Train, support, and supervise a group of consumer trainees with behavioral health conditions to obtain thorough knowledge of computers in a networked environment and information technology, and gain desktop support skills to enable employment in the tech-support field
• Facilitates a range of instruction to trainees on installing, diagnosing, repairing, maintaining, and upgrading computer hardware and related office equipment
• Support major computer system and laptop imaging and deployment projects, in collaboration with the IT Field Services team within the City and County of San Francisco Healthcare System.
• Coordinate with Vocational Rehab. Counselor to develop vocational plans for trainees
• Participate, along with Vocational IT Services Manager, on the curriculum development, program outreach and recruitment
• As needed, provide end-user assistance and timely follow-up; this includes developing an efficient process of distributing Service Now tickets among trainees to be resolved and a process of escalating tickets to the appropriate SFDPH IT Field Services team members
• Travel to SFDPH-BHS worksites, as needed, to provide services & training
• Participate in internal and external trainings / meetings, and professional development activities
• Work, in collaboration with Vocational IT Services Manager, to maintain good working relationships with stakeholders and to fulfill program / contract objectives
• Perform other duties as assigned

Minimum Required Qualifications :

Other Preferred Qualifications :