Operations Controller Manager IRES - SSFB / HSV (ADV000CEX)

Job Description

Job Description

Description of Duties :

The Operations Controller Manager is the strategic and operational leader responsible for overseeing all Operations

Controller functions, ensuring the seamless health, stability, and continuous operation of critical IT infrastructure, systems,

and security across the enterprise. This role leads and mentors a team of Operations Controllers specializing in Desktop

User Experience, Service Infrastructure, Network Operations, Application Operations, and Cyber Security. The Operations

Controller Manager drives proactive operational maintenance, measured monitoring, planned change management

activities, and continuous service improvement initiatives across all IT domains. The Manager champions best practices,

promotes automation, fosters team development, and ensures alignment with business objectives and DoD regulations,

ultimately delivering maximum value and minimizing organizational risk.

Key Responsibilities :

Strategic Leadership & Team Management :

• Provide strategic direction and leadership to the team of Operations Controllers.
• Mentor, coach, and develop Operations Controller team members, fostering a high-performance culture.
• Oversee the coordination and collaboration between the various Operations Controller teams (Desktop, Infrastructure,

Network, Applications, and Cyber).

Centralized Control and Coordination :

management activities across all IT domains.

Operational Health and Stability :

Incident, Problem and Change Management :

across all areas.

Architecture, Engineering, and Development teams.

minimizing risks to service availability.

Process and Procedures :

activities, validating reviews, approvals, and documentation.

DoD.

Communication and Reporting :

health to stakeholders.

operational activities, incidents, and changes.

Service Level Management & Reporting :

rollups.

Overall Accountability :

coordinated, and compliant manner across the enterprise.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The

selected candidate may be assigned as an employee for one of our teammate companies.

Requirements

Basic Requirements :

o May be reduced with completion of advanced education

(NCC) or enterprise operations center (EOC) leadership roles

management, change management, and service release management.

solutions.

Desired Requirements :

This position is expected to pay $ 180,000 - $ 220,000 annually; depending on experience, education, and any

certifications that are directly related to the position.

Benefits

GCS health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits (401K, Roth), health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental and pregnancy leave.