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Assistant Operations Manager (Shift Supervisor - Airport Services) - RDU Airport
Assistant Operations Manager (Shift Supervisor - Airport Services) - RDU AirportGuardian Proservices • Morrisville, NC, US
Assistant Operations Manager (Shift Supervisor - Airport Services) - RDU Airport

Assistant Operations Manager (Shift Supervisor - Airport Services) - RDU Airport

Guardian Proservices • Morrisville, NC, US
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Job Description

Job Description

Operations Manager (Shift Supervisor – Airport Services) – RDU Airport

Location :  Raleigh–Durham International Airport (Morrisville, NC)

Pay :  $18.00 / hour + overtime opportunities

Schedule :

  • Nights during the week (4 : 00 PM – 12 : 30 AM)
  • Sunday mornings (4 : 00 AM – 12 : 30 PM)
  • Full-time, 40 hours per week

About the Role

Join Guardian Professional Services as an  Operations Manager (Shift Supervisor)  at RDU Airport.

In this hands-on leadership role, you’ll oversee daily  Passenger Assistance (Wheelchair)  and  Baggage Handling  operations — ensuring safety, service quality, and a positive team culture.

This position is ideal for a motivated leader who enjoys working in a fast-paced airport environment, supporting both frontline employees and passengers with care and professionalism.

What You’ll Do

Operational Leadership

  • Supervise daily airport operations for Passenger Assistance and Baggage teams.
  • Ensure adherence to airport safety regulations, service standards, and company policies.
  • Manage staffing schedules and respond to operational needs to maintain on-time, efficient service.

    • Team Management

  • Lead, motivate, and support employees through coaching and accountability.
  • Address employee concerns professionally while maintaining positive morale.
  • Monitor attendance, performance, and compliance.

    • Training & Onboarding

  • Support recruiting and onboarding efforts for new hires in coordination with HR and management.
  • Ensure team members are trained properly and understand operational and safety expectations.

    • Customer Service & Communication

  • Serve as a point of contact for passenger service escalations or issues.
  • Model Guardian’s commitment to compassionate, customer-centered service.
  • Collaborate with other shift leaders to identify improvements in service delivery.

    • Administrative Tasks

  • Maintain shift records, including attendance, incident reports, and training logs.
  • Prepare brief operational updates or reports as needed for senior management.

    • What You Bring

  • Experience :  Minimum of 4 years in customer service, transportation, or supervisory work.

    • Airport, hospitality, or logistics experience preferred.

  • Skills :  Strong communication, leadership, and multitasking ability.
  • Attributes :  Reliable, proactive, and able to perform in a fast-paced, physically active role.
  • Education :  High school diploma or equivalent (college or technical coursework a plus).

    • Work Conditions

  • Must be able to stand, walk, and move for extended periods.
  • Work may involve assisting passengers with mobility challenges and exposure to outdoor conditions.
  • Flexible availability required, including weekends and holidays.

    • Why You’ll Love Working with Guardian

  • Paid training and uniform provided
  • Overtime opportunities
  • Health, dental, and vision insurance
  • Paid time off
  • 401(k) plan
  • Airport Background Fee & SIDA Badge reimbursed after 90 days of employment.
  • Career growth opportunities into Senior Supervisor and Operations leadership roles

    • Make a daily impact by leading a team that helps passengers travel safely and comfortably through RDU Airport. Join Guardian Professional Services and grow your airport operations career today.

    Job Type :  Full-time

    Pay :  $18.00 per hour

    Work Location :  In person – Raleigh–Durham International Airport (Morrisville, NC)

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