Patient Service Agent (Non-Exempt)

Find your calling at Mercy! Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette. Position Details :

Minimum Required Qualifications

Education : High School Diploma or Equivalent

Licensure :

Experience : Customer Service experience

Certification / Registration :

Other Skills and Knowledge : Basic computer skills, Data Entry

Preferred Qualifications

Education : Licensure :

Experience :

Certification / Registration :

Other Skills and Knowledge : Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Physical Requirements :

• Position requires the ability to push, pull, and / or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.