Service Office Manager

Join our team as a Service Office Manager, where you will play a pivotal role in ensuring smooth and efficient office operations. You will lead a dedicated team, coordinate administrative tasks, and support our service department to enhance overall productivity. If you are a detail-oriented leader with a passion for optimizing office functions, we invite you to contribute to our success.

Job Responsibilities

• Oversee daily operations of the service office to ensure efficient and effective service delivery.
• Manage and supervise office staff, including hiring, training, and performance evaluations.
• Coordinate and schedule service appointments and ensure timely service delivery. 24 / 7 service call dispatching.
• Maintain accurate records of service transactions, customer interactions, and office expenditures.
• Monitor and manage inventory of office supplies and service materials.
• Handle customer inquiries, complaints, and feedback to ensure high levels of customer service.
• Ensure compliance with company policies, industry regulations, and health and safety standards.
• Lead and participate in continuous improvement initiatives to enhance service quality and efficiency.
• Facilitate communication between the service office and other departments to resolve issues and improve processes.
• Material Ordering
• Service Contract Management and Customer Setup
• Subcontract Management
• Job Completion and status review
• Ap Invoice Management / Review

Job Requirements

PId2c9e40caea3-7183